Synaptics software accidentally deleted

Anonymous
2019-09-20T14:54:28+00:00

Following some problems with a 3 year old Acer Cloudbook I had a PC shop re install a fresh Windows 10 and delete the original version. I had previously done something to change the touchpad settings and had resolved it by installing updated drivers. I think I might have moved the drivers to a flash drive and then deleted them by accident.

The new install doesn't allow the touchpad to work properly. I have no touchpad according to device manager merely a mouse. However, I am  physically using the touchpad to navigate but it will not scroll or pinch to zoom etc. It will move the pointer and nothing else. The touchpad is therefore in existence somewhere on the laptop but the device manager doesn't have any details of it. Settings does but only allows me to change the delay time. Nothing else. It seems I have completely deleted the software.

I have tried updating the drivers for touchpad via Acer website but when competed the drives download but I get a windows error message saying this device doesn't work on my laptop. Any ides of how I can recover the driver software would be greatly appreciated.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-09-27T10:16:10+00:00

    I have downloaded driver from Acer website again but device manager says it is not compatible with the device I have HID compliant device and HID compliant mouse both show as error number 45 device no there......However, when I downloaded and ran the driver from Acer it didn't crash the mouse and cursor all together when I re started it which happened previously.

    I did those scans last night the first one came up saying there were file corruptions but they had fixed them I re started and ran it again it said there were no file corruptions so something has been fixed but I'm struggling to find compatible drivers still....One error message says I need a driver for 32 bit system but that is the actual driver Acer recommended when I visited their site....I am still trying to find suitable drivers The one's from the Microsoft download link you gave me they download but device manager wont find them on my system for some reason Just keeps coming up as filetype inf.

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  2. Virginia M 41,990 Reputation points Independent Advisor
    2019-09-27T10:26:18+00:00

    Unusual it stating you require 32 bit drivers if your pc is a 64bit version. The official website only lists 64bit drivers.

    Open settings>system>about device specifications & post a screenshot of that screen.

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  3. Anonymous
    2019-09-27T10:42:27+00:00

    It won't let me paste the screen shot but here's the info

    32 bit operating system x 64 based processor

    No pen or touch input is available for this display

    Windows 10 home version 1903

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  4. Anonymous
    2019-09-27T10:44:29+00:00

    Have to head out for half an hour but I'll keep trying when I get in Thanks again for trying to help

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  5. Virginia M 41,990 Reputation points Independent Advisor
    2019-09-27T11:13:20+00:00

    It seems the repair shop installed 32bit OS on a 64bit PC, you would have to either return to the repair shop & have them reinstall the correct version or clean install Windows yourself.

    Out of curiosity run this when you’re ready:

    Cmd/powershell with admin - slmgr.vbs /dlv

    Notice whether the license states OEM, Retail or KMS.

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