ok will do the last installs were done by myself so I'm probably responsible for the 32 bit system If I start a fresh install how do I choose whether to re install 32 or 64 bit system?
Synaptics software accidentally deleted
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Anonymous
Following some problems with a 3 year old Acer Cloudbook I had a PC shop re install a fresh Windows 10 and delete the original version. I had previously done something to change the touchpad settings and had resolved it by installing updated drivers. I think I might have moved the drivers to a flash drive and then deleted them by accident.
The new install doesn't allow the touchpad to work properly. I have no touchpad according to device manager merely a mouse. However, I am physically using the touchpad to navigate but it will not scroll or pinch to zoom etc. It will move the pointer and nothing else. The touchpad is therefore in existence somewhere on the laptop but the device manager doesn't have any details of it. Settings does but only allows me to change the delay time. Nothing else. It seems I have completely deleted the software.
I have tried updating the drivers for touchpad via Acer website but when competed the drives download but I get a windows error message saying this device doesn't work on my laptop. Any ides of how I can recover the driver software would be greatly appreciated.
Windows for home | Windows 10 | Devices and drivers
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Anonymous
2019-09-27T11:23:48+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 18%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVM%3C/text%3E%3C/svg%3E)
Virginia M 41,990 Reputation points Independent Advisor2019-09-27T11:13:20+00:00 It seems the repair shop installed 32bit OS on a 64bit PC, you would have to either return to the repair shop & have them reinstall the correct version or clean install Windows yourself.
Out of curiosity run this when you’re ready:
Cmd/powershell with admin - slmgr.vbs /dlv
Notice whether the license states OEM, Retail or KMS.
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Anonymous
2019-09-27T10:44:29+00:00 Have to head out for half an hour but I'll keep trying when I get in Thanks again for trying to help
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Anonymous
2019-09-27T10:42:27+00:00 It won't let me paste the screen shot but here's the info
32 bit operating system x 64 based processor
No pen or touch input is available for this display
Windows 10 home version 1903
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Virginia M 41,990 Reputation points Independent Advisor
2019-09-27T10:26:18+00:00 Unusual it stating you require 32 bit drivers if your pc is a 64bit version. The official website only lists 64bit drivers.
Open settings>system>about device specifications & post a screenshot of that screen.