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Following some problems with a 3 year old Acer Cloudbook I had a PC shop re install a fresh Windows 10 and delete the original version. I had previously done something to change the touchpad settings and had resolved it by installing updated drivers. I think I might have moved the drivers to a flash drive and then deleted them by accident.
The new install doesn't allow the touchpad to work properly. I have no touchpad according to device manager merely a mouse. However, I am physically using the touchpad to navigate but it will not scroll or pinch to zoom etc. It will move the pointer and nothing else. The touchpad is therefore in existence somewhere on the laptop but the device manager doesn't have any details of it. Settings does but only allows me to change the delay time. Nothing else. It seems I have completely deleted the software.
I have tried updating the drivers for touchpad via Acer website but when competed the drives download but I get a windows error message saying this device doesn't work on my laptop. Any ides of how I can recover the driver software would be greatly appreciated.
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Have you scanned for hardware changes under device manager?
See if you can find any synaptics drivers here:
https://www.acer.com/ac/en/GB/content/drivers unfortunately I cannot locate that model.
Can you use system restore to before the problem occurred?
Yes but still the same It's saying when I try to update drivers that the driver in the folder ( from the link you gave me)isn't compatible with my device and to make sure I download a driver for Windows 32 bit system
Have you restarted the PC?
yes the FN with F7 disables the touchpad ( pointer) It's an Acer Aspire One Cloudbook 14 Model no is N15V2
It says currently this hardware device is not connected to the computer ( code 45 ). Says re connect it to computer but no details as to how
