Synaptics software accidentally deleted

Anonymous
2019-09-20T14:54:28+00:00

Following some problems with a 3 year old Acer Cloudbook I had a PC shop re install a fresh Windows 10 and delete the original version. I had previously done something to change the touchpad settings and had resolved it by installing updated drivers. I think I might have moved the drivers to a flash drive and then deleted them by accident.

The new install doesn't allow the touchpad to work properly. I have no touchpad according to device manager merely a mouse. However, I am  physically using the touchpad to navigate but it will not scroll or pinch to zoom etc. It will move the pointer and nothing else. The touchpad is therefore in existence somewhere on the laptop but the device manager doesn't have any details of it. Settings does but only allows me to change the delay time. Nothing else. It seems I have completely deleted the software.

I have tried updating the drivers for touchpad via Acer website but when competed the drives download but I get a windows error message saying this device doesn't work on my laptop. Any ides of how I can recover the driver software would be greatly appreciated.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-09-21T16:03:54+00:00

    I dont have those touchpad settings

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  2. Anonymous
    2019-09-21T16:01:48+00:00

    ok I'll take a look at all those options Thank You for your time and patience

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  3. Virginia M 41,990 Reputation points Independent Advisor
    2019-09-21T15:25:04+00:00

    I've created a video https://www.mediafire.com/file/74qoh014vi9i0fb/... showing what you should be seeing with the synaptics driver - following the video you can either choose one of the Synaptics drivers which you may have or stay with the one shown (ps/2) in the video.

    You should then try to choose have disk & find the file which you downloaded & unzipped from the tech-recipes & find the folder & see if that will install.

    I've included a screenshot of my touchpad settings.

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  4. Virginia M 41,990 Reputation points Independent Advisor
    2019-09-21T14:01:14+00:00

    Is the synaptics pointing device software still installed? This may require uninstalling before the new drivers can be installed.

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  5. Virginia M 41,990 Reputation points Independent Advisor
    2019-09-21T13:52:33+00:00

    Here’s the driver page:

    UK: https://www.acer.com/ac/en/GB/content/support-p...

    US: https://www.acer.com/ac/en/US/content/support-p...

    If the synaptics driver doesn’t work/install then a clean install may be needed.

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