Synaptics software accidentally deleted

Anonymous
2019-09-20T14:54:28+00:00

Following some problems with a 3 year old Acer Cloudbook I had a PC shop re install a fresh Windows 10 and delete the original version. I had previously done something to change the touchpad settings and had resolved it by installing updated drivers. I think I might have moved the drivers to a flash drive and then deleted them by accident.

The new install doesn't allow the touchpad to work properly. I have no touchpad according to device manager merely a mouse. However, I am  physically using the touchpad to navigate but it will not scroll or pinch to zoom etc. It will move the pointer and nothing else. The touchpad is therefore in existence somewhere on the laptop but the device manager doesn't have any details of it. Settings does but only allows me to change the delay time. Nothing else. It seems I have completely deleted the software.

I have tried updating the drivers for touchpad via Acer website but when competed the drives download but I get a windows error message saying this device doesn't work on my laptop. Any ides of how I can recover the driver software would be greatly appreciated.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-09-25T13:25:57+00:00

    I will try that now Thanks

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  2. Virginia M 41,990 Reputation points Independent Advisor
    2019-09-25T10:49:37+00:00

    Newer drivers via Microsoft, these are the ones I used to get Synaptics listed under Touchpad within the settings.

    https://www.catalog.update.microsoft.com/Search...

    I have Synaptics SMBus driver.

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  3. Virginia M 41,990 Reputation points Independent Advisor
    2019-09-25T09:56:43+00:00

    I’m checking a different way to follow a previous potential solution, this time via Windows update.

    Have you run Windows update to see if there’s anything for Synaptics SMB driver? Check under update history too to see if this is listed - under drivers.

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  4. Anonymous
    2019-09-24T21:42:47+00:00

    Thanks for trying anyway

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  5. Virginia M 41,990 Reputation points Independent Advisor
    2019-09-24T17:10:06+00:00

    Sorry about that, I was hoping the first time was a fluke.

    Good luck, I hope it works. :)

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