Good to know.
Synaptics software accidentally deleted
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Anonymous
Following some problems with a 3 year old Acer Cloudbook I had a PC shop re install a fresh Windows 10 and delete the original version. I had previously done something to change the touchpad settings and had resolved it by installing updated drivers. I think I might have moved the drivers to a flash drive and then deleted them by accident.
The new install doesn't allow the touchpad to work properly. I have no touchpad according to device manager merely a mouse. However, I am physically using the touchpad to navigate but it will not scroll or pinch to zoom etc. It will move the pointer and nothing else. The touchpad is therefore in existence somewhere on the laptop but the device manager doesn't have any details of it. Settings does but only allows me to change the delay time. Nothing else. It seems I have completely deleted the software.
I have tried updating the drivers for touchpad via Acer website but when competed the drives download but I get a windows error message saying this device doesn't work on my laptop. Any ides of how I can recover the driver software would be greatly appreciated.
Windows for home | Windows 10 | Devices and drivers
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Anonymous
2019-09-27T16:32:46+00:00 I doubt very much he had the back off the device tbh It went in merely to have a new installation of windows installed because my drive was clogged up and didn't have enough space to download updates or fresh start. I hadn't a clue.. At least I've learned something from it
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Virginia M 41,990 Reputation points Independent Advisor2019-09-27T15:55:49+00:00 There’s still the thought that the repair shop has dislodged something in my mind.
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Virginia M 41,990 Reputation points Independent Advisor
2019-09-27T15:53:58+00:00 You too.
Keep me updated.
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Anonymous
2019-09-27T15:45:36+00:00 Same again I'm afraid This app is not compatible with your device contact the software provider. I shall try seeking a solution on Acer site and/or contact Microsoft directly....Have to muddle on without the touchpad for now Thanks again and have a good weekend x