Thanks for trying anyway.
Unfortunately I'm out of ideas.
Hopefully another user will have a different idea on the fix.
I'll keep looking too.
Synaptics software accidentally deleted
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Anonymous
Following some problems with a 3 year old Acer Cloudbook I had a PC shop re install a fresh Windows 10 and delete the original version. I had previously done something to change the touchpad settings and had resolved it by installing updated drivers. I think I might have moved the drivers to a flash drive and then deleted them by accident.
The new install doesn't allow the touchpad to work properly. I have no touchpad according to device manager merely a mouse. However, I am physically using the touchpad to navigate but it will not scroll or pinch to zoom etc. It will move the pointer and nothing else. The touchpad is therefore in existence somewhere on the laptop but the device manager doesn't have any details of it. Settings does but only allows me to change the delay time. Nothing else. It seems I have completely deleted the software.
I have tried updating the drivers for touchpad via Acer website but when competed the drives download but I get a windows error message saying this device doesn't work on my laptop. Any ides of how I can recover the driver software would be greatly appreciated.
Windows for home | Windows 10 | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Anonymous
2019-09-26T16:06:16+00:00 no joy I'm afraid Still trying and re trying but I m intermittently losing click function on re directs and to click on downloads now....whether by touchpad or by the USB mouse I purchased yesterday
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Virginia M 41,990 Reputation points Independent Advisor2019-09-25T13:37:54+00:00 Hopefully one of the top two will be the solution.
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Anonymous
2019-09-25T13:32:45+00:00 There's nothing in update history relating to synaptics but I have re installed windows a couple of times recently there isn't much in the update history at all I will try your latest link now
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Anonymous
2019-09-25T13:25:57+00:00 I will try that now Thanks