W10 1803 -> 1903 Update Error - "Windows could not configure one or more..."

Anonymous
2019-08-10T16:47:54+00:00

I have a Dell XPS 7100 with AMD hex core 1075T and 8GB ram. 500GB SSD & 1TB secondary drive.

I've been running W10 1803 quite happily but the nags from Microsoft are becoming irritating as 1803 nears end of support. I've tried installing 1903 at least a dozen times. I've followed every troubleshooting procedure I can find; I've pulled every peripheral including video card and sound card leaving just the mobo and SSD. Still get the same error "Windows could not configure one or more system components. To install Windows, restart the computer then restart the installation". I've updated all my drivers and BIOS.

I have run an install in place. I have not run a clean install because losing my (old) applications would be a disaster. Some of them (like Picasa) even if I could reinstall would lose much valuable information.

I know this PC is not "certified" for W10 so I'd be quite happy to stay with 1803. Is there a way to tell Microsoft to stop bugging me about the update? A total wipeout because of a future security breach would be no worse than having to do a clean install.

If that's not possible I'd sure like to know what's the problem. I created a Windows Update log and it's in my dropbox here:

https://www.dropbox.com/s/qx7afofdm9jgpgk/WindowsUpdate.log?dl=0

I would sure appreciate any help. 

Thanks, Joe

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2019-08-16T14:04:24+00:00

Getting your system to upgrade was really good work.  Not many folks would stay with such a problem and find a resolution.

I suppose you are now the resident expert on this situation.  Hopefully, you will be able to mark the thread solved if you do get 1903 to work so other folks will find it.

Was this answer helpful?

4 people found this answer helpful.
0 comments

52 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2019-08-15T13:24:05+00:00

    The error message still point to the IIS situation.  I suppose we need to go to the error you got when you unchecked the box in Windows features.  It appears to me you have a non-functional partial install of IIS and you need to get rid of that.

    So, two things I might suggest.  The first is the IIS forum.  Possibly if you explain to them what is going on and what happened when you unchecked the features box, they can help.  This is a Microsoft site so it should be OK.

    https://forums.iis.net/

    There was a time when an install got corrupted and would not uninstall, we would reinstall it first.  If it reinstalled, then it may be able to uninstall.  There may also be software designed to remove traces but I haven't seen them.

    But do you show any files in your C:\WINDOWS\System32\inetsrv\ folder?  There may also be a command which would run on your system but won't run on mine, iisreset /? in an admin command prompt, which might say not present or may actually run.

    If you want to see the errors in your setupact.log, start at the bottom an go up about one page.  They look like the following partial listing and you should be able to search for this text and find them..

    CSI    00000c81 The queue has completed running, and AI failures have occured.

    CSI    00000c82 ==Error Summary Start==

    CSI    00000c83 (F) Generic Command ErrorCode: 80004005 Executable: iissetup.exe ExitCode: 13 Phase: 38

    CSI    00000c84 (F) Generic Command ErrorCode: 80004005 Executable: iissetup.exe ExitCode: 13 Phase: 38

    CSI    00000c85 ==Error Summary End==

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-08-15T13:48:45+00:00

    Also remember, there are two boxes which need to be unchecked in the Programs and Features area.  If you get errors, possibly checking and unchecking multiple times will work through those.  And make sure the lower levels in Internet Information Services are not checked either.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-08-15T17:16:33+00:00

    iireset /? wasn't recognized in my admin command prompt.

    There are a bunch of .dll's and other things in my C:\WINDOWS\System32\inetsrv folder.

    I'll check into your other suggestions later today.

    Thanks, Joe

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-08-15T17:19:43+00:00

    The only item that is checked at the lowest level in Internet Information Services is Internet information services/world wide web services/security/request filtering. All the other boxes are clear.

    Thanks, Joe

    Was this answer helpful?

    0 comments