W10 1803 -> 1903 Update Error - "Windows could not configure one or more..."

Anonymous
2019-08-10T16:47:54+00:00

I have a Dell XPS 7100 with AMD hex core 1075T and 8GB ram. 500GB SSD & 1TB secondary drive.

I've been running W10 1803 quite happily but the nags from Microsoft are becoming irritating as 1803 nears end of support. I've tried installing 1903 at least a dozen times. I've followed every troubleshooting procedure I can find; I've pulled every peripheral including video card and sound card leaving just the mobo and SSD. Still get the same error "Windows could not configure one or more system components. To install Windows, restart the computer then restart the installation". I've updated all my drivers and BIOS.

I have run an install in place. I have not run a clean install because losing my (old) applications would be a disaster. Some of them (like Picasa) even if I could reinstall would lose much valuable information.

I know this PC is not "certified" for W10 so I'd be quite happy to stay with 1803. Is there a way to tell Microsoft to stop bugging me about the update? A total wipeout because of a future security breach would be no worse than having to do a clean install.

If that's not possible I'd sure like to know what's the problem. I created a Windows Update log and it's in my dropbox here:

https://www.dropbox.com/s/qx7afofdm9jgpgk/WindowsUpdate.log?dl=0

I would sure appreciate any help. 

Thanks, Joe

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2019-08-16T14:04:24+00:00

Getting your system to upgrade was really good work.  Not many folks would stay with such a problem and find a resolution.

I suppose you are now the resident expert on this situation.  Hopefully, you will be able to mark the thread solved if you do get 1903 to work so other folks will find it.

Was this answer helpful?

4 people found this answer helpful.
0 comments

52 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Neil D 34,305 Reputation points Volunteer Moderator
    2019-08-10T16:57:40+00:00

    This should block an update

    https://support.microsoft.com/en-us/help/3183922/how-to-temporarily-prevent-a-windows-update-from-reinstalling-in-windo

    Although see if anyone can advise on the reason for failure first.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-08-11T16:50:31+00:00

    Thanks for that.

    Yes, I'd like to know what the reason is. I'm thinking of switching to W10 Pro but I don't want to buy it if my system won't support it.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-08-11T17:25:38+00:00

    I don't know if 1803 has this but in 1903 there is a Troubleshoot options on the Update & Security Settings page.  One item on that page is the Program Compatibility Troubleshooter.

    If your version has that, you might let it run to see what it shows.

    The WindowsUpdate.log will probably not contain pertinent info.  You might try this site and run the setupdiag utility.  Maybe it will pick up the incompatibility.

    https://docs.microsoft.com/en-us/windows/deployment/upgrade/setupdiag

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-08-11T21:51:32+00:00

    Setupdiag said: 

    Error: Found system boot failure.

    Last Phase: FirstBoot,Start.

    BootLogErrorCount: 1

    LastErrorEvent: 80

    LastErrorCode: 0

    The troubleshoot page said:

    First boot phase: Boot failures in this phase are relatively rare, and almost exclusively caused by device drivers. Disconnect all peripheral devices except for the mouse, keyboard, and display. Obtain and install updated device drivers, then retry the upgrade.

    I previously did the system stripdown and made sure all my drivers are up-to-date. I previously saw that there was a problem with an IBM SSD driver and downloaded the fix for that but it said not applicable to my system.

    Then the troubleshooter page said: "If the general troubleshooting techniques described above or the quick fixes detailed below do not resolve your issue, you can attempt to analyze log files and interpret upgrade error codes. You can also Submit Windows 10 upgrade errors using Feedback Hub so that Microsoft can diagnose your issue." 

    I think I'm there. I'm an experienced PC user but I'm over my head.

    Was this answer helpful?

    0 comments