Fans and CPU running very high Windows 10 Build 1903

my question is stupid,m but how i can tell the level of the ms operator? I think that most of the ones i talked to were sub zero, one did not know what v.core was, she told me to have my pc looked by someone keen on tech because for her the problem was me not understanding anything... interesting right?

JtoThomas, unfortunately, I don't have proof of the Microsoft tech admitting this is a Windows 10 version 1903 bug.  It occurred during a chat with Microsoft tech support.  He was probably a level 1 technician.  We discussed the issues during the chat and I informed him that the CPU was behaving as though the power plan was set on high performance mode.  The only way I could get the CPU and fans to stop racing was to disable the Power service.  He stated that Microsoft would be coming out with an update to fix the issue.  When I pressed him on whether this was then a know issue by Microsoft, he reluctantly admitted that it was.  The chat ended shortly after by mutual consent.  I don't even know what the tech's name was.  I don't know if he was supposed to acknowledge the existence of the problem, but when he stated Microsoft would release an update, he didn't have much choice.

I had a similar problem a few years back when I built my second system.  I set the power mode to high performance without knowing that it made the CPU run at 100% constantly.  I did determine that the power service was causing the problem and I disabled it to resolve that problem until a Microsoft tech informed me that the cause was using high performance mode.  Once I changed that to balanced mode, the problem resolved itself.  This is why I immediately went to disabling the Power service to see if that was a work-around for the 1903 issue and it was.

Hey there Richard - thanks for replying so fast to my question - I appreciate that you have given me a detailed account of you talk with a level 1 - I have been lucky in the past years to talk to level 4's.  I have seen quite a bit of issues talked about in this 1903 update and yes I agree 100% that there are issues with this update and most level 1's will prob state it is your other programs causing the issue - I do know there were a few issues with AVG ultimate and win 10 1903 I normally will disable this prior to an update but knowing AVG it reactivates once a reboot cause buy an update happens then well we all know what happens (could not install reverting back to previous setup) hate that.  Back in the day when I started building PC's I never really cared about multiple drives but in 2010 I started to build gaming pc's and learned that multiple drives are necessary on these rigs - glad I did as back when the fall creation came out in 2017 I think I had to do a fresh install and was glad I have 2 drives on that rig as once help the OS system and the other everything else.  Then came the 1903 had no issues with the 1800 version or 1803 cannot remember.  But this 1903 I had to do another clean install which worked fine - no issues other than resetting the power management as well as startup programs removing that Cortana which was a resource hog lol all is working great have not seen any issues when runing Diagnostics, etc.

thanks again for you response and input

JtoThoms

JtoThomas, unfortunately, I don't have proof of the Microsoft tech admitting this is a Windows 10 version 1903 bug.  It occurred during a chat with Microsoft tech support.  He was probably a level 1 technician.  We discussed the issues during the chat and I informed him that the CPU was behaving as though the power plan was set on high performance mode.  The only way I could get the CPU and fans to stop racing was to disable the Power service.  He stated that Microsoft would be coming out with an update to fix the issue.  When I pressed him on whether this was then a know issue by Microsoft, he reluctantly admitted that it was.  The chat ended shortly after by mutual consent.  I don't even know what the tech's name was.  I don't know if he was supposed to acknowledge the existence of the problem, but when he stated Microsoft would release an update, he didn't have much choice.

I had a similar problem a few years back when I built my second system.  I set the power mode to high performance without knowing that it made the CPU run at 100% constantly.  I did determine that the power service was causing the problem and I disabled it to resolve that problem until a Microsoft tech informed me that the cause was using high performance mode.  Once I changed that to balanced mode, the problem resolved itself.  This is why I immediately went to disabling the Power service to see if that was a work-around for the 1903 issue and it was.

The part you told about disabling Cortana, etc reminded me that first time I've installed Windows 10 I've disabled some features like Cortana and some other which gather information from my system. After updating to 1903 and resetting my PC, they are all re-enabled. I can say that your suggestion about disabling them can benefit one IMO. Thanks for that.

I agree with you about Microsoft should put this issue on the known issues page, but they really insist on this issue not being their fault (by the way everyone I've discussed this issue, stated that this is OS-related). But I think more feedback is needed to make them accept this is their fault.

I thank you for your fast reply and I agree with you that Microsoft needs to either admit there 1903 update has some bugs that need addressed and yes when you update to 1903 all those programs that were disabled are enabled again and need to again be disabled

• I have reached out the other day to ask if MS is aware of all the postings that show this update for whatever reason is causing so many issues - I even brought up to them that the overheating in bot CPU and GPU's showed a significant increase in which it should not have happened - their reply to me was they showed nothing of the sort in testing.  I showed them actual proof of how this has effected water cooled CPU's as well as higher end graphic cards.  I was able to easily resolve all the issue quickly and actually like this update.  The only question that I had for RichardSchaefer_895 was to show me where Microsoft stated it was a known issue and there would be an update on this - 2 days ago when I brought this up the a MS Agent level 3 he stated nothing of the sort was known and no update at this time would be coming - so maybe he can tell you and you can let me know if possible as I love to keep records of all communications I have had for years with Microsoft.  Thanks again for your fast reply

JtoThomas

The part you told about disabling Cortana, etc reminded me that first time I've installed Windows 10 I've disabled some features like Cortana and some other which gather information from my system. After updating to 1903 and resetting my PC, they are all re-enabled. I can say that your suggestion about disabling them can benefit one IMO. Thanks for that.

I agree with you about Microsoft should put this issue on the known issues page, but they really insist on this issue not being their fault (by the way everyone I've discussed this issue, stated that this is OS-related). But I think more feedback is needed to make them accept this is their fault.