Windows 10 won't update to 1903 from 1803

Anonymous
2019-07-14T16:02:24+00:00

I'm trying to get my wife's laptop updated.  It's an Acer, running Windows 10.  It's running version 1803.  When she tries to update using the Update function in Settings, it tries, but fails to install the update. 

I've tried (1) downloading the update (KB4507435) directly from Microsoft, (2) running the Update Troubleshooter, (3) running the Windows Media Creation Tool, (4) running the Windows Media Creation Tool from a freshly formatted USB drive, (5) running the Window Media Creation Tool on another computer to set up the upgrade package on a USB drive and using that drive on the problematic PC,  and (6) running the Window Media Creation Tool on another computer to set up the upgrade package on a USB drive as an ISO, using RUFUS, and using that drive on the problematic PC.

I've also run the DISM.exe and System File Checker on the PC, and confirmed that it has the latest Servicing Stack Update.

I really don't want to do a clean install, but that seems like the only option left.  Any suggestions would be welcomed.

Windows for home | Windows 10 | Windows update

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Anonymous
2019-09-10T02:25:54+00:00

Try installing the Windows 10 ADK.

I had very similar log errors: regarding Failed to mount WIM file C:$WINDOWS.~BT\Sources\SafeOS\winre.wim

The answer from Jaxrtech on this thread was ultimately what got the update installed for me:

https://answers.microsoft.com/en-us/windows/forum/all/installer-closing-at-6-wimmount0x80070003/b10ba12b-ac29-431d-801a-6163d1620954

I've copied the answer from the linked thread but have modified Step 1 to point to ADK for Windows 10, instead of Windows 8.1

Jaxrtech

At least for me, I was able to find a pretty simple fix for this problem although I was upgrading from Windows 8.1 Update.

AFAIK, this should still fix the problem on Windows 7.

The issue:

It seems that for some strange reason the installer does not include wimmount.sys which is what it's trying to look for. So, it ends up trying to find it at the default location which clearly does not exist causing the installation to fail.

The fix:

So, clearly we need to properly get the installer the recognize wimmount.sys located somewhere. To do that all we need is to get it installed. To do so:

  1. Downloadthe "Windows Assessment and Deployment Kit" from:

https://go.microsoft.com/fwlink/?linkid=873065 <-- Windows 10 1803 ADK

https://docs.microsoft.com/en-us/windows-hardware/get-started/adk-install  <-- WIndows 10 ADK other versions 2. Runthe installer (it may take a minute or two for the blue splash screen to go away) 3. "Specify Location"

Leave the default option selected which should be *"Install the Windows..."(FYI: the installer says it uses ~6GB, but we will select only what we need, that being ~50MB, so you aren't killing your internet bandwidth nor wasting time)*Click Next. 4. "Join the Customer Experience Improvement Program (CEIP)"

(You can just leave it set to No unless you feel otherwise :P)

Click Next. 5. "License Agreement"

Click Agree. 6. "Select the features you want to install"

IMPORTANT: Deselect everything except "Deployment Tools"

*(as said, this keeps you from downloading GBs of unnecessary stuff)*Click Install. 7. If you have UAC enabled, click Yes. 8. Wait for the install to complete... 9. Click Close. 10. Try running your Windows 10 install again. The installer should recognize where wimmount.sys and now be able to successfully install Windows 10.

So, let me know how it goes :P

Cheers,

Jaxrtech

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Answer accepted by question author
Kapil Arya 38,491 Reputation points Volunteer Moderator
2020-08-10T10:23:45+00:00

Hello,

If you can't install a feature update using Windows Update, you can upgrade to latest Windows 10 version using its ISO file. 

Download the ISO file from here:

https://www.microsoft.com/en-us/software-download/windows10ISO

Then perform the upgrade, using this step-by-step guide:

https://www.kapilarya.com/how-to-upgrade-to-windows-10-using-iso-file

Or you can also perform the clean install with this guide:

https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/clean-install-windows-10/1c426bdf-79b1-4d42-be93-17378d93e587

If you still face the issue, try these steps referenced from Genopsyde's post at page 4 of this thread: 

It seems that the installer does not include wimmount.sys and it causes the installation to fail.

  1. Download the "Windows Assessment and Deployment Kit" from:

https://go.microsoft.com/fwlink/?linkid=873065 <-- Windows 10 1803 ADK

https://docs.microsoft.com/en-us/windows-hardware/get-started/adk-install  <-- WIndows 10 ADK other versions

  1. Run the installer.
  2. For "Specify Location"; leave the default option selected which should be "Install the Windows..."

(FYI: the installer says it uses ~6GB, but we will select only what we need, that being ~50MB, so you aren't killing your internet bandwidth nor wasting time). Click Next.

  1. For "Join the Customer Experience Improvement Program (CEIP)"; click No. Click Next.
  2. For "License Agreement"; Click Agree.
  3. For "Select the features you want to install":

IMPORTANT: Deselect everything except "Deployment Tools"

(as said, this keeps you from downloading GBs of unnecessary stuff). Click Install.

  1. If you have UAC enabled, click Yes.
  2. Wait for the install to complete...
  3. Click Close.

Try running your Windows 10 install again. The installer should recognize where wimmount.sys and now be able to successfully install Windows 10.

Hope this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.

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  1. Anonymous
    2019-07-14T22:56:19+00:00

    Thanks, Time Lady.  That's a great suggestion.  I've downloaded the utility and run the PC in safe mode when using it.  Unfortunately, it hasn't solved the problem. 

    I did get a different error message:  0x8007003. 

    Also, the logs are different now.  The setupact.log is way too big to post.  From setuperr.log:

    2019-07-14 17:56:38, Error                 MOUPG  CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class IMoSetupDlpAction> > > >::Suspend(1253): Result = 0xC1800104[gle=0x00000002]

    2019-07-14 17:56:38, Error                 MOUPG  CDlpTask::CheckUserInterruptEx(3060): Result = 0x800704D3

    2019-07-14 17:56:38, Error                 MOUPG  CDlpTask::CheckUserInterrupt(3112): Result = 0x800704D3

    2019-07-14 17:56:38, Error                 MOUPG  CSetupManager::ExecuteInstallMode(794): Result = 0x800705BB

    2019-07-14 17:56:38, Error                 MOUPG  CSetupManager::ExecuteDownlevelMode(392): Result = 0x800705BB

    2019-07-14 17:56:38, Error                 MOUPG  CSetupManager::Execute(284): Result = 0x800705BB

    2019-07-14 17:56:38, Error                 MOUPG  CSetupHost::Execute(412): Result = 0x800705BB

    2019-07-14 17:57:05, Error                 CSI    00000001 (F) STATUS_OBJECT_NAME_NOT_FOUND #70# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysQueryValueKey(flags = 0, key = afc ('\REGISTRY\MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Fonts'), vn = [l:21 ml:22]'Arial Nova (TrueType)', kvic = 2, kvi = 2, disp = 0)[gle=0xd0000034]

    2019-07-14 17:57:05, Error                 CSI    00000002 (F) STATUS_OBJECT_NAME_NOT_FOUND #69# from Windows::Rtl::SystemImplementation::CKey::QueryValue(flags = 0, kn = [l:69]'\Registry\Machine\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Fonts', vn = [l:21 ml:22]'Arial Nova (TrueType)', ic = KeyValuePartialInformation, info = {l:0 b:}, disp = 0)[gle=0xd0000034]

    2019-07-14 17:58:35, Error                 DU     DU::CDUSession::Search: Failed to set WU internal configuration property for targeted scans. hr = 0x80070057

    2019-07-14 17:59:22, Error                 CONX   Windows::Compat::Appraiser::WicaApplicationInventory::AddItemProperty (527):   App Inventory returned duplicate file c:\program files (x86)\backblaze\bztransmit.exe.[gle=0x8007000d]

    2019-07-14 17:59:31, Error                 CONX   0xd0000034 Failed to add user mode driver [%SystemRoot%\system32\DRIVERS\UMDF\uicciso.dll]

    2019-07-14 17:59:54, Error                 SP     Failed to create WIM handle for \?\GlobalRoot\Device\HarddiskVolumeUnknown\Recovery\Customizations\usmt.ppkg. Error: 0x80070003[gle=0x00000003]

    2019-07-14 17:59:56, Error                 SP     Failed to create WIM handle for \?\GlobalRoot\Device\HarddiskVolumeUnknown\Recovery\Customizations\usmt.ppkg. Error: 0x80070003[gle=0x00000003]

    2019-07-14 18:03:46, Error                 SP     pSPRemoveUpgradeRegTree: failed to delete reg tree HKLM\SYSTEM\Setup\Upgrade[gle=0x00000005]

    2019-07-14 18:05:13, Error      [0x080831] MIG    CSIAgent: Invalid xml format: FormatException: Component with display name: Plugin/{C939EC0F-2F56-4CE8-AF56-2336596A5FA7} already loaded __cdecl Mig::CMXEMigrationXml::CMXEMigrationXml(class Mig::CPlatform *,class UnBCL::String *,class UnBCL::XmlDocument *,class UnBCL::String *,class UnBCL::String *)

    2019-07-14 18:08:48, Error                        CSetupAutomation::Resurrect: File not found: C:$WINDOWS.~BT\Sources\Panther\automation.dat[gle=0x00000002]

    2019-07-14 18:08:48, Error                 SP     CSetupPlatform::ResurrectAutomation: Failed to resurrect automation: 0x80070002[gle=0x00000002]

    2019-07-14 18:08:50, Error                 SP     CMountWIM::DoExecute: Failed to mount WIM file C:$WINDOWS.~BT\Sources\SafeOS\winre.wim. Error 0x80070003[gle=0x00000003]

    2019-07-14 18:08:50, Error                 SP     Operation failed: Mount WIM file C:$WINDOWS.~BT\Sources\SafeOS\winre.wim, index 1 to C:$WINDOWS.~BT\Sources\SafeOS\SafeOS.Mount. Error: 0x80070003[gle=0x000000b7]

    2019-07-14 18:08:50, Error                 SP     ExecuteOperations: Failed execution phase Pre-Finalize. Error: 0x80070003

    2019-07-14 18:08:50, Error                 MOUPG  MoSetupPlatform: ExecuteCurrentOperations reported failure!

    2019-07-14 18:08:50, Error                 MOUPG  MoSetupPlatform: Using action error code: [0x80070003]

    2019-07-14 18:08:50, Error                 MOUPG  CDlpActionPreFinalize::ExecuteRoutine(579): Result = 0x80070003

    2019-07-14 18:08:50, Error                 MOUPG  CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class IMoSetupDlpAction> > > >::Execute(493): Result = 0x80070003

    2019-07-14 18:08:50, Error                 MOUPG  CDlpTask::ExecuteAction(3300): Result = 0x80070003

    2019-07-14 18:08:50, Error                 MOUPG  CDlpTask::ExecuteActions(3454): Result = 0x80070003

    2019-07-14 18:08:50, Error                 MOUPG  CDlpTask::Execute(1631): Result = 0x80070003

    2019-07-14 18:08:50, Error                 MOUPG  CSetupManager::ExecuteTask(2574): Result = 0x80070003

    2019-07-14 18:08:50, Error                 MOUPG  CSetupManager::ExecuteTask(2537): Result = 0x80070003

    2019-07-14 18:08:50, Error                 MOUPG  CSetupManager::ExecuteInstallMode(904): Result = 0x80070003

    2019-07-14 18:08:50, Error                 MOUPG  CSetupManager::ExecuteDownlevelMode(392): Result = 0x80070003

    2019-07-14 18:08:50, Error                 SP     CDeploymentBase::CleanupMounts: Unable to unmount the directory C:$WINDOWS.~BT\Sources\SafeOS\SafeOS.Mount. Error: 0xC142011C[gle=0xc142011c]

    2019-07-14 18:08:53, Error                 MOUPG  CSetupManager::Execute(284): Result = 0x80070003

    2019-07-14 18:08:53, Error                 MOUPG  CSetupHost::Execute(412): Result = 0x80070003

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  2. Virginia M 42,075 Reputation points Independent Advisor
    2019-07-15T10:15:43+00:00

    Try running the windows update troubleshooter before updating:

    https://aka.ms/wudiag

    Also these via cmd prompt/powershell with admin:

    SFC /SCANNOW

    DISM /Online /Cleanup-Image /AnalyzeComponentStore

    DISM /Online /Cleanup-Image /StartComponentCleanup

    DISM /Online /Cleanup-Image /CheckHealth

    DISM /Online /Cleanup-Image /ScanHealth

    DISM /Online /Cleanup-Image /RestoreHealth

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  3. Anonymous
    2019-07-15T10:42:48+00:00

    thank you. Your answer helped me solve the problem.

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