Repeated crashes due to Netwtw06.sys failure

Anonymous
2019-09-02T04:53:47+00:00

My ASUS laptop downloaded and installed the latest Windows 10 updates (on August 31) after which my laptop crashes within 5-10 minutes of use. The stop code error message I get is PAGE_FAULT_IN_NONPAGED_AREA. What failed: Netwtw06.sys.

I collected my system information and DMP files here:

Log files from system crash

Can anyone help me?

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2019-09-02T05:09:27+00:00

Hi,

NOTE : ALL with needing to update Netwtw06.sys should be sure to end up with version or later 21.80.2 (Avoid version 21.70.0 which can cause BSOD issues). The method below is the way to update to the latest version of Netwtw06.sys.

BugCheck 50, {ffffc8d37d50d700, 2, fffff8077cef27f3, 2}

Probably caused by : Netwtw06.sys ( Netwtw06+2f27f3 )

Netwtw06.sys is the Intel WiFi driver so first try updating that.

Intel Driver and Support Assistant <-- run this after checking with System/Motherboard Maker

http://www.intel.com/p/en\_US/support/detect?redirector\_count=1&

Intel Download Center

http://downloadcenter.intel.com/

Intel - Support

http://www.intel.com/p/en\_US/support

Intel - Forums

https://forums.intel.com/s/?language=en_US

Let me know if that helps,

Rob

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  1. Vijay A. Verma 104.9K Reputation points Volunteer Moderator
    2019-09-02T04:56:43+00:00

    Hi Richard

    I am Vijay, an Independent Advisor. Netwtw06.sys is Intel wireless driver. You can update it to latest from computer maker's site. If there are other causes, I need to identify them through mini dumps.

    Looks like you missed adding link to dump file. Please add the link preferably sharing through Onedrive.

    HOW TO UPLOAD TO ONEDRIVE

    1. Login to https://onedrive.live.com/ utilizing the same Login ID and Password which you have used on this forum. (or use the installed Onedrive on your computer)
    2. Click Upload in the top OR drag and drop the file here.
    3. After uploading, right click the file and choose share.
    4. Click Copy Link.
    5. Copy the link and paste the link here.

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  2. Anonymous
    2019-09-02T05:18:00+00:00

    Did you click above on "Log files from system crash"? That link works for me.

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  3. Vijay A. Verma 104.9K Reputation points Volunteer Moderator
    2019-09-02T05:23:32+00:00

    Yup got them. In my interface, it didn't appear as link.

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  4. Vijay A. Verma 104.9K Reputation points Volunteer Moderator
    2019-09-02T05:37:48+00:00

    One file was of 0 byte. Remaining 4, I analyzed.

    A. Analysis Results

    File Name: 090119-34093-01.dmp

    PAGE_FAULT_IN_NONPAGED_AREA (50)

    *** WARNING: Unable to verify timestamp for Netwtw06.sys

    IMAGE_NAME: Netwtw06.sys

    File Name: 090119-37812-01.dmp

    PAGE_FAULT_IN_NONPAGED_AREA (50)

    *** WARNING: Unable to verify timestamp for Netwtw06.sys

    IMAGE_NAME: Netwtw06.sys

    File Name: 090119-42656-01.dmp

    PAGE_FAULT_IN_NONPAGED_AREA (50)

    *** WARNING: Unable to verify timestamp for Netwtw06.sys

    IMAGE_NAME: Netwtw06.sys

    File Name: 090119-43343-01.dmp

    PAGE_FAULT_IN_NONPAGED_AREA (50)

    *** WARNING: Unable to verify timestamp for Netwtw06.sys

    IMAGE_NAME: Netwtw06.sys

    B. Third Party Drivers

    Netwtw06.sys - Intel Wireless driver

    Driver date - Wed Apr 25 02:09:01 2018

    C. Recommendations

    a. Create a system restore point first so that if something wrong happens you can revert.

    Type restore point in Cortana Search > Create a Restore point > Check whether against your drive, Protection is ON or not. If not ON, click Configure button below to Make it ON > Now press Create to create a restore point

    b. Your Intel Wireless driver is of date 25-Apr-18. Update it to latest from computer maker's site / Intel site.

    If you need help, Windows Key+x > Device Manager > Expand network adapters > Double click Intel Wireless driver > Driver tab > Post the screenshot here.

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