My bluetooth adapter doesn't work properly

Anonymous
2019-08-28T23:04:55+00:00

I'm using Windows 10, and when I try to pair with my DS4 it simply doesn't work. In devices and printers list it shows up as a bluetooth headset and is named just "dongle". In its properties it's said that its manufacturer is KOGA. Apparently it's something about drivers? But I don't know, help!

EDIT: For anyone who may have the problem that I did, I used BlueSoleil to pair my controller and used a program called "World of Joysticks", the xinput emulator one to use it as an xbox 360 controller. Before pairing the controller, make sure you turn off the dualshock 4 support on big picture mode settings, otherwise the computer won't utilize the "xbox 360" controller. Then you just use the standard settings for a dualshock 4 on the app and you're good to go! Thank you very much Greg for all the support you provided me, if it wasn't for you I would not fix this at all!

Windows for home | Windows 10 | Devices and drivers

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Greg Carmack 24,780 Reputation points Volunteer Moderator
2019-09-02T15:19:52+00:00

Glad to hear it, Socram.

Let me know if there's anything else.

Also when ready please mark the post which helped most as the Answer, to help others.  A rating is also appreciated.

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  1. Anonymous
    2019-08-29T17:11:14+00:00

    Hi SocramXB

    My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

    What is the exact make and model?

    Open Start, type: system information

    Hit Enter

    Click System summary

    Look in the right pane

    Copy the system sku info into reply here.

    See example: https://imgur.com/qzektpA

    If its custom built, what is the make and model of the motherboard?

    Based on that thread, its a couple possibilities.

    Bluetooth under the current version of Windows 10 you are running is not compatible with device. This might require going back to an older release.

    Which version of Windows 10 is currently installed? See how to verify:

    https://answers.microsoft.com/en-us/windows/wik...

    Which version and edition Windows did you originally upgrade from or was installed prior to your current version:

    Windows 10 - 1703, 1607, 1511, 1507 (build 10240)

    Windows 7 Starter, Home Basic, Home Premium, Windows 8.0 Core, Windows 8.1 Windows 7 Professional, Windows 7 Ultimate, Windows 8.0 Pro, Windows 8.1 Pro

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  2. Anonymous
    2019-08-29T21:40:50+00:00

    Hey Andre, I was not at home, sorry. My system sku is "To be Filled By O.EM". the mobo is an ASROCK A320M-HD, I bought it from a brazilian store a few days ago, so I don't know if there was any version of windows previously installed here. the windows version is 1903 and it has Windows 10 Pro. 

    EDIT: the version is 10.0.18362 build 18362

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  3. Anonymous
    2019-08-29T21:43:58+00:00

    I have a old pc here that's running windows 8.1, do you want me to test it there?

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  4. Anonymous
    2019-08-30T00:07:12+00:00

    is this it?

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