My bluetooth adapter doesn't work properly

Anonymous

I'm using Windows 10, and when I try to pair with my DS4 it simply doesn't work. In devices and printers list it shows up as a bluetooth headset and is named just "dongle". In its properties it's said that its manufacturer is KOGA. Apparently it's something about drivers? But I don't know, help!

EDIT: For anyone who may have the problem that I did, I used BlueSoleil to pair my controller and used a program called "World of Joysticks", the xinput emulator one to use it as an xbox 360 controller. Before pairing the controller, make sure you turn off the dualshock 4 support on big picture mode settings, otherwise the computer won't utilize the "xbox 360" controller. Then you just use the standard settings for a dualshock 4 on the app and you're good to go! Thank you very much Greg for all the support you provided me, if it wasn't for you I would not fix this at all!

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Greg Carmack 24,780 Volunteer Moderator

Glad to hear it, Socram.

Let me know if there's anything else.

Also when ready please mark the post which helped most as the Answer, to help others. A rating is also appreciated.

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45 additional answers

Anonymous

2019-08-29T17:11:14+00:00

Hi SocramXB

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

What is the exact make and model?

Open Start, type: system information

Hit Enter

Click System summary

Look in the right pane

Copy the system sku info into reply here.

See example: https://imgur.com/qzektpA

If its custom built, what is the make and model of the motherboard?

Based on that thread, its a couple possibilities.

Bluetooth under the current version of Windows 10 you are running is not compatible with device. This might require going back to an older release.

Which version of Windows 10 is currently installed? See how to verify:

https://answers.microsoft.com/en-us/windows/wik...

Which version and edition Windows did you originally upgrade from or was installed prior to your current version:

Windows 10 - 1703, 1607, 1511, 1507 (build 10240)

Windows 7 Starter, Home Basic, Home Premium, Windows 8.0 Core, Windows 8.1 Windows 7 Professional, Windows 7 Ultimate, Windows 8.0 Pro, Windows 8.1 Pro
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Anonymous

2019-08-29T16:34:36+00:00

I asked this previously but the person who was helping me just gave up from doing it. My problem is that I cannot pair my devices, and when I use CSR Harmony an error saying that I inserted the incorrect code shows up. A good chunk of information you might need to help me is on the other thread:

https://answers.microsoft.com/en-us/windows/forum/all/my-bluetooth-adapter-doesnt-work-properly/187e4c9a-aa97-4985-9585-8fc7b9fdb1bb

Thanks in advance!
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Anonymous

2019-08-29T03:07:18+00:00

Also, I bought this computer from a store and it came with a folder called "driver", and there is some exe files, so I guess it's possible that there's some old files there, because even though my pc has an amd cpu and gpu, that folder also has exe files for Nvidia and Intel, so I guess that its possible that they've been using the same drivers for some time.
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Anonymous

2019-08-29T02:52:36+00:00

the driver is from csr harmony btw

EDIT: the same error as the above occured when I tried to connect my phone
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