Xbox One Controller not connecting via Bluetooth after being plugged in with USB

Anonymous

I have a Xbox One Wireless Controller without the PC adapter so I use Bluetooth to connect directly to my PC. After charging the controller through one of my PC's USB ports while the PC is on, once the USB to the controller is disconnected it can no longer connect via Bluetooth. It will still work while the USB is connected but won't work via bluetooth.

Trying to un-pair the controller or uninstall it through devices or device manager often doesn't uninstall. The most successful method of getting it to work again is to un-pair in the Bluetooth devices and uninstall in both the devices and printers and device manger, then restarting the PC and attempting to pair via Bluetooth again. This works most of the time but occasionally won't work.

I assume this problem is related to Windows or driver as the device still works perfectly when it is connected via USB. It is like it is flipping a switch to say that it is USB only when it detects the USB connection.

A solution to this problem would be appreciated as I only have 1 USB cable long enough to reach my gaming position and if my headset goes flat while my controller is charging, I have to spend 20+ minutes trying to get the controller to work again via Bluetooth.

Thanks.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hi everyone,

Improved Solution:

Settings > Devices > Bluetooth & Other Devices

Find Xbox Wireless Controller and Remove Device.

Windows Search > Device Manager > View > Show Hidden Devices

Find "Human Interface Devices" and uninstall HID-compliant game controller.

*Important to "Show hidden" or you won't find it as the device is disconnected*

Go through the normal pairing process. *Turn on Bluetooth*

Settings > Devices > Bluetooth & Other Devices > "Add Bluetooth or other device" > Bluetooth. Don't use "Everything else" even though it says Xbox controllers.

Turn on your Xbox controller and press the sync button. You should now be able to pair AND connect to your computer.

I really hope this was the main and only issue. If it isn't, go into my last post for the clean slateidea. Upvote if this worked!

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Answer accepted by question author

Anonymous

I had a similar problem (although I could repair controller without PC restart)

I found a workaround:

Connect controller via USB
Go to win+X -> device manager and disable (not delete) Xbox one controller here
After that repair controller via Bluetooth

Thus when you connect controller via USB it will only charge but will not connect as a device - and Bluetooth connection will remain connected

I have win 10 1909

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115 additional answers

Anonymous

2020-05-04T23:52:02+00:00

It's unbelievable.. I just updated via cable the firmware version via Xbox accessories app and after that I haven't been able to properly connect my control via Bluetooth, it will only paired but not connect at all, thus not working. I've try disabling in devices manager as some suggestion but still this won't make it connect it properly.. I can't believe that by this time Microsoft haven't done anything regarding this. This is my first experience with the xbox franchise and look what I've got.. so happy I was with my new controller until today.

MICROSOFT DO SOMETHING!!
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Anonymous

2020-04-28T23:43:28+00:00

They key here is DO NOT EVER connect your xbox to your Windows PC via USB, DO NOT EVER DO THIS or you will break your controller.

Microsoft has no fix for this and why should they??? They got your money!!!
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Anonymous

2020-04-28T23:32:23+00:00

Same issue, disappeared for a few months then today I got to connect my two controllers and one says "driver issue" in the bluetooth setting, updated both with the Xbox Accessories app. Fixed the issue on one controllerr, but the the other would only pair and not connect, and would appear in a seperate section of my bluetooth settings than the other controller. Then I repeated everything I did before and fixed it, then the OTHER controller would pair and not connect, the same issue as before. I've been troubleshooting for hours and even though people have been having this issue for years, Microsoft has not even recognized the issue let alone give anyone a fix for it. Just ridiculous, was working hours ago.
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