Xbox One Controller not connecting via Bluetooth after being plugged in with USB

Anonymous

I have a Xbox One Wireless Controller without the PC adapter so I use Bluetooth to connect directly to my PC. After charging the controller through one of my PC's USB ports while the PC is on, once the USB to the controller is disconnected it can no longer connect via Bluetooth. It will still work while the USB is connected but won't work via bluetooth.

Trying to un-pair the controller or uninstall it through devices or device manager often doesn't uninstall. The most successful method of getting it to work again is to un-pair in the Bluetooth devices and uninstall in both the devices and printers and device manger, then restarting the PC and attempting to pair via Bluetooth again. This works most of the time but occasionally won't work.

I assume this problem is related to Windows or driver as the device still works perfectly when it is connected via USB. It is like it is flipping a switch to say that it is USB only when it detects the USB connection.

A solution to this problem would be appreciated as I only have 1 USB cable long enough to reach my gaming position and if my headset goes flat while my controller is charging, I have to spend 20+ minutes trying to get the controller to work again via Bluetooth.

Thanks.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hi everyone,

Improved Solution:

Settings > Devices > Bluetooth & Other Devices

Find Xbox Wireless Controller and Remove Device.

Windows Search > Device Manager > View > Show Hidden Devices

Find "Human Interface Devices" and uninstall HID-compliant game controller.

*Important to "Show hidden" or you won't find it as the device is disconnected*

Go through the normal pairing process. *Turn on Bluetooth*

Settings > Devices > Bluetooth & Other Devices > "Add Bluetooth or other device" > Bluetooth. Don't use "Everything else" even though it says Xbox controllers.

Turn on your Xbox controller and press the sync button. You should now be able to pair AND connect to your computer.

I really hope this was the main and only issue. If it isn't, go into my last post for the clean slateidea. Upvote if this worked!

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Anonymous

I had a similar problem (although I could repair controller without PC restart)

I found a workaround:

Connect controller via USB
Go to win+X -> device manager and disable (not delete) Xbox one controller here
After that repair controller via Bluetooth

Thus when you connect controller via USB it will only charge but will not connect as a device - and Bluetooth connection will remain connected

I have win 10 1909

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115 additional answers

Anonymous

2020-09-18T15:26:40+00:00

I have the same issue now, it is never going to be fixed it looks like as Microsoft won't even acknowledge the bug.

The solution I guess is never plug it in the PCs USB port, use a charge plug instead.

What is particularly annoying is some of my games lose their controller settings when you reinstall, meaning I have to remap my buttons (Flight Simulator for example) every time.

I have a few connections working in Microsoft so will see if I can escalate internally to the Windows Xbox team.
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Anonymous

2020-09-17T11:18:24+00:00

I have same issue, with their plug and play charge kit and windows 10. I wonder if 3rd party controllers have this same issue with bluetooth?

DualShock 4 works fine for me
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Anonymous

2020-09-13T17:11:10+00:00

I have same issue, with their plug and play charge kit and windows 10. I wonder if 3rd party controllers have this same issue with bluetooth?
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