Xbox One Controller not connecting via Bluetooth after being plugged in with USB

Anonymous

I have a Xbox One Wireless Controller without the PC adapter so I use Bluetooth to connect directly to my PC. After charging the controller through one of my PC's USB ports while the PC is on, once the USB to the controller is disconnected it can no longer connect via Bluetooth. It will still work while the USB is connected but won't work via bluetooth.

Trying to un-pair the controller or uninstall it through devices or device manager often doesn't uninstall. The most successful method of getting it to work again is to un-pair in the Bluetooth devices and uninstall in both the devices and printers and device manger, then restarting the PC and attempting to pair via Bluetooth again. This works most of the time but occasionally won't work.

I assume this problem is related to Windows or driver as the device still works perfectly when it is connected via USB. It is like it is flipping a switch to say that it is USB only when it detects the USB connection.

A solution to this problem would be appreciated as I only have 1 USB cable long enough to reach my gaming position and if my headset goes flat while my controller is charging, I have to spend 20+ minutes trying to get the controller to work again via Bluetooth.

Thanks.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hi everyone,

Improved Solution:

Settings > Devices > Bluetooth & Other Devices

Find Xbox Wireless Controller and Remove Device.

Windows Search > Device Manager > View > Show Hidden Devices

Find "Human Interface Devices" and uninstall HID-compliant game controller.

*Important to "Show hidden" or you won't find it as the device is disconnected*

Go through the normal pairing process. *Turn on Bluetooth*

Settings > Devices > Bluetooth & Other Devices > "Add Bluetooth or other device" > Bluetooth. Don't use "Everything else" even though it says Xbox controllers.

Turn on your Xbox controller and press the sync button. You should now be able to pair AND connect to your computer.

I really hope this was the main and only issue. If it isn't, go into my last post for the clean slateidea. Upvote if this worked!

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Answer accepted by question author

Anonymous

I had a similar problem (although I could repair controller without PC restart)

I found a workaround:

Connect controller via USB
Go to win+X -> device manager and disable (not delete) Xbox one controller here
After that repair controller via Bluetooth

Thus when you connect controller via USB it will only charge but will not connect as a device - and Bluetooth connection will remain connected

I have win 10 1909

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115 additional answers

Anonymous

2020-09-28T12:55:53+00:00

Found another thread where the same issue occurs also on the Xbox Elite 2 gamepad (the one I have)

Interesting, an Xbox ambassador explains why this happens, due to the double radio links the Xbox controllers have, proprietary and Bluetooth

The bad news, sounds like this is a controller built-in behavior working as designed, that probably will never be changed or fixed for Bluetooth

Read more here:

https://answers.microsoft.com/en-us/xbox/forum/all/my-elite-controller-2-cannot-connect-via-bluetooth/b35b12d4-337e-4633-9177-ed81dde3441f
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Anonymous

2020-09-21T11:45:16+00:00

Same problem. C'mon Microsoft ****!
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Anonymous

2020-09-18T16:06:46+00:00

Wow, that is interesting that it sometimes loses the mapped buttons in Microsoft flight Sim as I haven't had that happen 'yet'

It's this weird sort of crossover now between Xbox products that are also used on pc. Sounds like a good idea to get it to that team if they don't already know of the issues
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