Switching out of S mode : Blank screen

I am having the same issue on my brand new Surface Go that I bought off amazon and it is quite annoying. I talked to Microsoft support on the phone last night after being on hold for 40 minutes (some others seem to have been on hold for even longer so I guess I'm lucky) and all they told me was that they are aware of the problem and will have a fix in 24 hours. What kind of fix I don't know.

I'm trying to figure out how to do a clean install because that seems to have worked for another person on this thread but every time I try to reset or do a fresh start it goes through the whole ordeal and in the end says that the reset or refresh failed and that changes were undone. 

I'm glad at least that I am not the only one having this issue, but I wish there was a bit more transparency from Microsoft with what is going on. I can't find anything online about this problem other than on forums like this.

Update - I just got off of chat with Microsoft tech support, and they say their software engineers know about the issue and should have a fix ready in 24-28 hours. Hopefully the end is in sight!

I am having the same issue with my lenova ideapad that I purchased yesterday (was not warned about s mode when purchasing) for a quick fix until I can buy a more hardy desktop (was looking into switching from apple products). 3 disconnected phone calls later with tech support and on hold now for over an hour on the 4th try now. 

Hey guys little update : once actually getting through customer service they were able to get me out of S Mode. 

They accessed my laptop virtually and were able to do a clean install of windows 10 and then switch me out of S Mode the normal way through the Microsoft Store. You will have to do all your updates before being able to switch out still. Apparently the version installed by manufacturers were corrupted.

To my knowledge you can do a clean install yourself at home and dont need to spend 5+ hours on the phone with customer care as I did. Just note you will need to save any important docs you have before doing it as it basically puts it back to factory settings. 

Hope this helps someone! 

How do you do this yourself at home?

Mine is doing the exact same thing. I just got my new laptop today and was super excited. I wanted to download Google Chrome because thats what everything I have is on. I followed all the of instructions to switch out if “S” mode but as soon as it launches the microsoft store the screen goes blank. I am getting so frustrated! Have they emailed you back about this issue?

Any directions on how to do a clean install?