PC stuck at a blurry login screen

Anonymous
2019-07-31T17:27:31+00:00

I recently updated my PC and now it is stuck at the login screen. It boots up normally to the lock screen, after pressing any button or using the mouse it goes to the next screen for the login but does not load the password box and the screen remains blurry. I can use the power, network and easy of access buttons but that is it.

Safe mode will not start, restarting 3 times does not take me to the repair screen, ctrl+alt+delete does nothing, I even tried using ctrl+F8 and nothing has worked. Anyone have any ideas on how to fix/bypass the login screen?

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

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Anonymous
2019-09-05T01:28:41+00:00

***FIX***

Initial Steps (Enter Recovery Environment):

  1. Enter Recovery Environment (If you are unable to get into the recovery environment via a menu, you can turn off your system during the initial boot when the Windows logo is on the screen and the dots are circling. Do this at least twice and you'll see the message "Starting Automatic Repair").
  2. Once the recovery environment loads select "See advanced repair options", then "Troubleshoot", then "Advanced options".

Method #1 (Via Command prompt - assumes basic command prompt knowledge):

  1. Click "Command Prompt".
  2. Change directory to your boot drive if necessary (for example, type c: and press <ENTER>)
  3. Type "CD %windir%\system32\config\systemprofile\appdata\local\microsoft\windows\caches <ENTER>
  4. Type "DIR <ENTER>" and make sure you are in the right path. You should see one or more .db files -- usually just cversions.3.db. If there are no files in this directory see the addendum below.
  5. Type "DEL *.* <ENTER>"
  6. Reboot and test

Method #2 (Via Safe Mode and File Explorer - may require adjusting permissions):

  1. Click "Start-up Settings" and "Restart" to reboot the system and get the option to enter Safe Mode.)
  2. At the Startup Settings screen press "4" to boot in Safe Mode.
  3. Log into your administrator-level account.
  4. Open File Explorer and browse to**%windir%\system32\config** (example: c:\windows\system32\config)
  5. Gain access to systemprofile (you may be able to just double-click it to gain access)
  6. Drill down to**%windir%\system32\config\systemprofile\appdata\local\microsoft\windows\caches**
  7. Delete all files inside caches
  8. Reboot and test

Addendum

Some have reported that it is necessary to clear the caches folder of the local user account also or instead of the systemprofile account. If the above procedure does not work for you, delete the file(s) in the local user cache folder (located in %localappdata%\microsoft\windows\caches) using either Safe Mode or the recovery environment command prompt.

Good luck!

Special thanks to John_E_M for first suggesting the localappdata caches folder, and to Artaeos who also narrowed down the problem to the systemprofile caches folder at the same time I did. Great job guys!

**Edited 9/6/2019 to add command prompt method, local account provision, and acknowledgements**

-Forjo

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  1. Anonymous
    2019-08-22T13:40:55+00:00

    https://youtu.be/tS7HV9C-AWA

    Try this soft reset. 

    Worked for me .

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  2. Anonymous
    2019-08-22T13:59:02+00:00

    Having same problem Tried everything Restoring windows  repairing windows and removing latest update and still same problem Please Help before I just reinstall windows

    Thanks ,

    Rob M

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  3. Anonymous
    2019-08-22T14:20:07+00:00

    Rob this is actually  the latest update given by microsoft I read it in an article that said that Microsoft  has acknowledged  the issue in update n will release a patch soon but for now like you are stuck even i was stuck .I tried like 8 solution all around the google , but only window reset worked .see the video this will help ..worked for me .this won't  delete ur other drives only the drive that has windows will be reinstalled. For back up u can turn into safe mode n shift ur data from C to other drive and then start reset.

    https://youtu.be/tS7HV9C-AWA

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  4. Anonymous
    2019-08-22T14:54:10+00:00

    Same issue started 8/15.  This is on Dell Inspiron 5000 series.  Able to get into safe mode but not able to resolve problem of PC stuck at blurry login screen without the password box. 

    I assume if I do the reset that was described in the video I have to re-install my programs which I would like to avoid since that never goes right.

    I didn't try the disabling of Windows Biometric Service as mentioned by moderator since another comment said it didn't resolve but has this resolved it for anyone? 

    Moderator can you please give an update on this issue as it's causing a major problem for many.

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