PC stuck at a blurry login screen

Anonymous
2019-07-31T17:27:31+00:00

I recently updated my PC and now it is stuck at the login screen. It boots up normally to the lock screen, after pressing any button or using the mouse it goes to the next screen for the login but does not load the password box and the screen remains blurry. I can use the power, network and easy of access buttons but that is it.

Safe mode will not start, restarting 3 times does not take me to the repair screen, ctrl+alt+delete does nothing, I even tried using ctrl+F8 and nothing has worked. Anyone have any ideas on how to fix/bypass the login screen?

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

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Anonymous
2019-09-05T01:28:41+00:00

***FIX***

Initial Steps (Enter Recovery Environment):

  1. Enter Recovery Environment (If you are unable to get into the recovery environment via a menu, you can turn off your system during the initial boot when the Windows logo is on the screen and the dots are circling. Do this at least twice and you'll see the message "Starting Automatic Repair").
  2. Once the recovery environment loads select "See advanced repair options", then "Troubleshoot", then "Advanced options".

Method #1 (Via Command prompt - assumes basic command prompt knowledge):

  1. Click "Command Prompt".
  2. Change directory to your boot drive if necessary (for example, type c: and press <ENTER>)
  3. Type "CD %windir%\system32\config\systemprofile\appdata\local\microsoft\windows\caches <ENTER>
  4. Type "DIR <ENTER>" and make sure you are in the right path. You should see one or more .db files -- usually just cversions.3.db. If there are no files in this directory see the addendum below.
  5. Type "DEL *.* <ENTER>"
  6. Reboot and test

Method #2 (Via Safe Mode and File Explorer - may require adjusting permissions):

  1. Click "Start-up Settings" and "Restart" to reboot the system and get the option to enter Safe Mode.)
  2. At the Startup Settings screen press "4" to boot in Safe Mode.
  3. Log into your administrator-level account.
  4. Open File Explorer and browse to**%windir%\system32\config** (example: c:\windows\system32\config)
  5. Gain access to systemprofile (you may be able to just double-click it to gain access)
  6. Drill down to**%windir%\system32\config\systemprofile\appdata\local\microsoft\windows\caches**
  7. Delete all files inside caches
  8. Reboot and test

Addendum

Some have reported that it is necessary to clear the caches folder of the local user account also or instead of the systemprofile account. If the above procedure does not work for you, delete the file(s) in the local user cache folder (located in %localappdata%\microsoft\windows\caches) using either Safe Mode or the recovery environment command prompt.

Good luck!

Special thanks to John_E_M for first suggesting the localappdata caches folder, and to Artaeos who also narrowed down the problem to the systemprofile caches folder at the same time I did. Great job guys!

**Edited 9/6/2019 to add command prompt method, local account provision, and acknowledgements**

-Forjo

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  1. Anonymous
    2019-08-27T18:03:25+00:00

    my computer is a laptop - Inspiron 15z 5523. Display resolution is 1366x768. Scale and layout is 100%. Not sure how to find the DPI setting. I haven't tried a second screen.

    The registry key I added was HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\System\DisableAcrylicBackgroundOnLogon

    I also had my touchscreen disabled as it was malfunctioning previously. I have tried enabling it but still no joy.

    I've also tried disabling Fast Startup by setting the HiberbootEnabled registry key to 0. This key is in

    HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Session Manager\Power

    I think this had caused me an issue with an upgrade in the past.

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  2. Anonymous
    2019-08-27T13:12:24+00:00

    Hi All ,

    I  Finally gave up . I reinstalled windows from a stick from my work computer. Lost all my apps and data  Then restored data from I cloud . I also disabled any updates  My windows 10 is back and running . Just have to download all my apps to get back to where we started  Hope it works out for everyone 

    Rob Mic

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  3. Anonymous
    2019-08-26T18:33:32+00:00

    I recommend giving your contact at support a link to this thread. The fact that so many people with similar machines all had the same problem appear on the same day is no coincidence. A corrupted user profile or damaged system files would make sense if this was a stand-alone issue but this is not.

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  4. Anonymous
    2019-08-26T12:59:57+00:00

    Same problem you shadow You must have an Inspiron 3252 as well. The computer is less then 2 yrs old this should not happen. Their updates should have not created this and they should fix .

    Guess we will have to get another computer  I'm worried if we repair same thing is going to happen 

    Rob M

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