Windows 10 Stuttering with new update

Anonymous
2019-06-15T22:22:51+00:00

Okay, so I updated to the latest version of windows last night, and discovered an issue IMMEDIATELY. Every few seconds my screen/audio/EVERYTHING stutters for a split second. It doesn't matter if I'm watching videos, playing games, not doing anything, it stutters. I've double, triple, quadruple checked that 100% of my drivers are fully up to date, and that I have all of the latest security and graphics updates and made sure nothing needed downloading or updated at all. It still stutters. I've tried absolutely every solution I could find on the internet. Still Stutters. 

Where things get interesting is when I roll back the update to the previous one. It works perfectly fine with absolutely no stuttering. I went back to the new update, and the stutter happened again. So it is definitely the update that is the issue. But just to be completely sure, and hoping to rid the issue, I factory reset my PC and then reinstalled the update. Surprise surprise,  the stutter happens.

So what in the heck is the issue!? And is anyone else experiencing this problem? I'm worried I might be stuck with it until another month or two from now when Microsoft does their next decent sized update, and I need to solve this problem ASAP.

Thanks!

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2019-06-16T10:11:42+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums.

    I appreciate the efforts you have taken in troubleshooting this issue.

    In order to get clarity and to assist you accordingly, we would need some information.

    1. What is the version and build of you operating system? In the Search box, type winver to get this info.
    2. What is Make and the Model of the computer and the Graphics card?
    3. May I know if you have updated to the 1903 version?

    Please reply to us with the required information. We will be happy to help you.

    Thanks,

    Suman.B

    Microsoft Community - Moderator

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  2. Anonymous
    2019-06-16T14:38:54+00:00

    Thanks so much for replying!

    To answer #1: My build is 18362.175

    #2: My graphics card is a GTX 1060 from Zotac. My computer is custom built, and I don't quite know the specs of much else. I have 24 gb of ram, an Intel i7 970 CPU (3.2 GHz) and no clue my mother board. The actual computer was originally HP Pavilion Elite, but we significantly modified it, short of one of the hard drives

    #3: Yes, I have updated to the 1903 version.

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  3. Anonymous
    2019-06-20T03:02:00+00:00

    I've replied 3 days ago, and I was wondering if this is a problem that has yet to be solved, thus you cannot help me, or possibly you didn't get the initial notification/email indicating a reply.

    Let me know if you are still there to help. Thanks!

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  4. Anonymous
    2019-06-24T04:21:02+00:00

    Hi,

    I apologize for the delay in reply.

    I appreciate the efforts you have taken in troubleshooting this issue.

    We also suggest following the steps below and check if it makes any difference.

    Method 1: Run netsh winsock reset command

    1. Press Windows Key + X and choose Command Prompt from the menu.
    2. When Command Prompt starts, enter the following and press Enter to run it:

    netsh winsock reset

    1. Close Command Prompt and restart your computer.

    Method 2: Remove problematic software

    If you have any unnecessary programs installed on your computer, we advise that you remove them by following these steps:

    Refer this article to Remove programs in Windows 10.

    Method 3:  Disconnect all USB devices

    USB devices such as external hard drive, printers, etc. can sometimes cause Windows 10 to freeze randomly. If you have any USB devices connected to your computer, you should disconnect them before you turn on your computer.

    Method 4: Download latest chipset drivers

    To update your chipset drivers, you need to visit your motherboard manufacturer's website and download latest chipset drivers for your motherboard.

    Method 5: Update network drivers

    1. In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
    2. Expand Network adapters, and locate the network adapter for your device.
    3. Select the network adapter, select Update driver > Search automatically for updated driver software, and then follow the instructions.
    4. After installing the updated driver, select the Start button > Power  > Restart if you're asked to restart, and see if that fixes the issue.

    Method 6: Update your BIOS

    To perform a BIOS update, you have to visit and contact your motherboard manufacturer's website and download the latest version of BIOS.

    BIOS Disclaimer:

    Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk. 

    I look forward to your reply.

    Thanks,

    Suman.B

    Microsoft Community - Moderator

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  5. Anonymous
    2019-06-24T14:38:49+00:00

    Thanks again for replying!

    Last night I tried each method and I'll explain the results of each.

    Method 1- I did as directed, and did it correctly (even doing it twice) and still the problem persists

    Method 2- Since I had factory reset my computer before posting my original comment, the only program I have installed is my Nvidia Graphics software and Google Chrome. Neither of with I believe would be problematic (as my computer still stuttered before installing these programs). Still stutters.

    Method 3- The only USB devices I had hooked up to my PC was my keyboard and mouse. Problem still occurs.

    Method 4- I went to my motherboard manufacturer's website and made sure to follow instructions provided. There are no chipset driver updates to be installed. I am up to date.

    Method 5- Went through my network drivers and attempted to update them, but they are all apparently fully up to date already.

    Method 6- This method was tricky to figure out, but I found out how to do it. I followed the directions according to the motherboard manufacturer (HP), and my computer still stutters upon restart.

    I am sad to say that none of the provided methods worked for me. I appreciate your effort towards helping me solve my problem.

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