Bluetooth Headset cannot be used as both headphones and speakers

Anonymous
2019-07-26T17:27:54+00:00

I have a bluetooth headset that does not allow me to use it as both a microphone and a headset.

I have determined that audio will play through the Bluetooth headset as long as the recording device is set to Conexant ISST Audio.  If I set the recording device to BHS-530 Hands-Free then no sound will play through either BHS-530 Playback device.

I can get audio to play while the BHS-530 Handsfree is setup as the Recording device but not while it is actively listening.  As an example my BHS-530 Stereo is selected for both my default audio and default communication device.  I start playing a YouTube video and audio works with the Playback menu is up in the Sound dialog (first screenshot), as soon as I select the recording menu (second screenshot) the audio stops.  If I switch the recording device back to Conexant ISST Audio the youtube video will continue to send sound regardless of which menu I am on.

What do I need to set so that I can use the headset for both audio and microphone (Microsoft Teams Calls)

The headset comes up as two separate devices once it connects to windows:

Playback Device

Type: Headset

Name: BHS-530 Hands-Free

and

Type: Headphones

Name: BHS-530 Stereo

Recording Device

Type: Headset

Name: BHS-530 Hands-Free

Type: Internal Microphone

Name: Conexant ISST Audio

(this is my laptop's internal mic)

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-04-13T08:42:17+00:00

    ......

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  2. Anonymous
    2021-04-14T14:49:37+00:00

    If that is the case, then this problem is entirely Microsoft's fault. Who cares about being able to wear their headset an additional 5-10m, when either the mic is not working at all, or it is working but the sound quality is ****? Most people just want to wear a wireless headset during office/gaming and if the occasional run to the fridge breaks to the connection due to being out of range, the device will reconnect when in range again. 

    The fact that this problem persists for YEARS tells me that there may be a deep-ranging kernel issue that can't be patched easily. Come on Microsoft most of the industry has moved on to using Bluetooth headphones, why can't you? 

    With the Apple M1, my next system will most likely run on MacOS.

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  3. Anonymous
    2021-05-02T01:53:26+00:00

    My experience
    Got some Jabra Elite Active 45e's, and they worked great on my android phone.

    Then encountered all the same issues everyone has here. I could only use then as headphones, and anytime I switched to the headset option, they would disconnect and not work at all. Tried a million things. Read through this whole forum and tried all these fixes. Nothing worked

    I then tried installing a new bluetooth driver. I downloaded the one from my laptops manufacturers website. For me that was the Killer bluetooth driver

    After that, re-started my laptop, and everything worked!!! Working smoothly with Teams and Zoom!

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  4. Anonymous
    2021-05-02T11:56:32+00:00

    I have a solution to this. Basically the Intel bluetooth hardware is a bit rubbish. I think everyone on this thread and others are also finding the problems with Intel bluetooth adapters. I've not seen a single issue raised about Realtek bluetooth adapters.

    The solution is to use a Realtek one instead. For a laptop that means getting an external one. I have the Mpow MPBH519AB. Search for Mpow 519 and you'll find them. I also have an Mpow BH456A too. They both use the Realtek chipsets. They work.

    Windows won't allow 2 bluetooth adapters at once. You need to go to device manager and disable the Intel one and then the Realtek (Mpow or other brand) will become the active one and then all is well.

    Simple. So by my way of thinking this isn't actually a Windows/MS problem, it's an Intel problem.

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  5. Anonymous
    2021-05-04T11:00:32+00:00

    Maybe it is intel problem... but it works few weeks ago...now is not.

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