Bluetooth Headset cannot be used as both headphones and speakers

Anonymous
2019-07-26T17:27:54+00:00

I have a bluetooth headset that does not allow me to use it as both a microphone and a headset.

I have determined that audio will play through the Bluetooth headset as long as the recording device is set to Conexant ISST Audio.  If I set the recording device to BHS-530 Hands-Free then no sound will play through either BHS-530 Playback device.

I can get audio to play while the BHS-530 Handsfree is setup as the Recording device but not while it is actively listening.  As an example my BHS-530 Stereo is selected for both my default audio and default communication device.  I start playing a YouTube video and audio works with the Playback menu is up in the Sound dialog (first screenshot), as soon as I select the recording menu (second screenshot) the audio stops.  If I switch the recording device back to Conexant ISST Audio the youtube video will continue to send sound regardless of which menu I am on.

What do I need to set so that I can use the headset for both audio and microphone (Microsoft Teams Calls)

The headset comes up as two separate devices once it connects to windows:

Playback Device

Type: Headset

Name: BHS-530 Hands-Free

and

Type: Headphones

Name: BHS-530 Stereo

Recording Device

Type: Headset

Name: BHS-530 Hands-Free

Type: Internal Microphone

Name: Conexant ISST Audio

(this is my laptop's internal mic)

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-01-04T14:10:01+00:00

    So, if it is not so important for the usage you can try this

    bad-sound-through-bluetooth-headphones

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  2. Anonymous
    2020-02-24T20:52:40+00:00

    We are also seeing this same issue. We have multiple brands of bluetooth headsets and windows 10 computers running both windows 10 - 1903 and 1909. They are all experiencing this issue

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  3. Anonymous
    2020-03-11T15:47:52+00:00

    Same issue with MS teams. I tink that is the software.

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  4. Anonymous
    2020-03-20T19:28:37+00:00

    Same issue here. I tried to disable the headphone in Device Manager and leave only the headset but not luck.

    The thing is that I can see how the level of the headset moves in Playback and I get weird noises.

    I also have the same behaviour with the headphone enable in Device Manager.

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  5. Anonymous
    2020-03-29T10:34:12+00:00

    Same here, multiple devices tested

    The only thing that worked on calls is setting the speaker to "Headphones" and the Mic to the laptop's one

    Any other settings sometime works but mostly doesn't

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