Bluetooth Headset cannot be used as both headphones and speakers

Anonymous
2019-07-26T17:27:54+00:00

I have a bluetooth headset that does not allow me to use it as both a microphone and a headset.

I have determined that audio will play through the Bluetooth headset as long as the recording device is set to Conexant ISST Audio.  If I set the recording device to BHS-530 Hands-Free then no sound will play through either BHS-530 Playback device.

I can get audio to play while the BHS-530 Handsfree is setup as the Recording device but not while it is actively listening.  As an example my BHS-530 Stereo is selected for both my default audio and default communication device.  I start playing a YouTube video and audio works with the Playback menu is up in the Sound dialog (first screenshot), as soon as I select the recording menu (second screenshot) the audio stops.  If I switch the recording device back to Conexant ISST Audio the youtube video will continue to send sound regardless of which menu I am on.

What do I need to set so that I can use the headset for both audio and microphone (Microsoft Teams Calls)

The headset comes up as two separate devices once it connects to windows:

Playback Device

Type: Headset

Name: BHS-530 Hands-Free

and

Type: Headphones

Name: BHS-530 Stereo

Recording Device

Type: Headset

Name: BHS-530 Hands-Free

Type: Internal Microphone

Name: Conexant ISST Audio

(this is my laptop's internal mic)

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

175 answers

Sort by: Oldest
  1. Anonymous
    2020-11-11T13:49:31+00:00

    Hej David,

    Thanks for confirmation that MPOW I19 + MPOW 456A BT 5.0 adapter is working.

    Are you sure that you have MPOW 0-59 with BT5.0? because based on specification this is 4.0 and MPOW 0-59 PLUS/PRO has BT5.0 .

    MPOW 0-59 BT40: https://www.xmpow.com/collections/059/products/mpow-059-bluetooth-headphones-over-ear-black

    MPOW 0-59+ BT50: https://www.xmpow.com/collections/059/products/mpow-059-bluetooth-5-0-bluetooth-headphones-over-ear

    MPOW 0-59 Pro BT50: https://www.xmpow.com/collections/059/products/mpow-059-bluetooth-5-0-bluetooth-headphones-over-ear

    can you please provide link to MPOW I19 IPO which you have? Because on official mpow page there is no such headphones. Maybe you have Mpow H19 IPO?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2020-11-11T14:04:54+00:00

    sorry stupid keyboard (not typist honest),  It is a H-19 IPO which IS BT 5.0.

    The 059 were advertised on Amazon as BT 5.0. multiple places but according to reviewer spec sheets does appear to be BT 4.0 but is also supposed to be Multipoint according to a review (assuming their info is correct).

    Tried a BT 4.0 dongle also, but to no avail.

    In short:

    MPOW H19 IPO working with both TPLINK BT4.0 and MPOW BT5.0 dongles.

    MPOW 059 not working and yes they are BT 4.0.l

    Also MPOW confirmed today that even though sellers list MPOW059 as ***UPGRADED*** they are in fact way older hence BT 4.0 - although should still work.

    Sorry for the confusion.

    I am awaiting an email from MPOW to clarify what wireless headphones they provide that are bluetooth and GUARANTEED to work with Skype/Teams and my Phone.  I am not really holding my breath tbh!

    This makes me wonder if the Multipoint headphones are in fact older technology not newer - that has been abandoned as it doesn't work well?  Certainly the Anker ones were cheap, as were the MPOW ones - perhaps that is why.  Purely speculative but based on facts i have dug up, such as the multipoint bluetooth drivers provided on both sites are WAAAY out of date - 2017?!

    Also if you try to install the "offical" BT 3671B (think thats the rightno) Realtek drivers they complain the "device is not authorized".  Suggests that possibly these headsets are in fact using Realtek chips without license.. But again speculation, don't know if anyone else knows more?

    I had no idea this was such a minefield until i simply wanted to connect a wireless headset to Skype/Teams??   It's laugable really.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2020-11-11T14:33:13+00:00

    How has Mac OS solved this so long ago and its still a problem on windows?!  i'm having this same issue and have likewise spent the hours trying to solve this. i finally gave up and just use my decade old macbook.  it would be nice if this could be solved on windows... especially since microsoft makes bluetooth headsets that this presumably does work with either...

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments No comments
  4. Anonymous
    2020-11-11T14:56:49+00:00

    Sadly in my case it turns out that even though the MPOW 059 are labelled as 'UPGRADED' with 65hrs battery and BT 5.0 etc.etc. er they aren't.  They are BT 4.0 and from 2017,  first available for purchase 2017 on Amazon according to their site.

    The H19 IPO are in fact first available 2020 and ARE BT 5.0 and do work perfectly well with Skype/Teams.

    My query is resolved then.  I'm sending the 059's back as not fit for purpose they were sold for as I do not believe there will be a solution - outdated tech.

    Tip; Check the date on the Amazon order product details to see when they were first available!

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2020-11-11T15:00:22+00:00

    Ok. Thanks for confirmation.

    I dont have anymore my MPOW but right now Im using Jabra Evolve2 65

    which is working perfectly fine with USB Jabra Link Dongle - but when i connect it to my laptop via build in Bluetooth ( Intel Bluetooth 4.0 + HS-Adapter) - it has same behavior (no mic on teams).

    I just order via aliexress MPOW 456A BT 5.0 which is not so expensive.. 10$ and will check if Jabra will work via this 5.0 dongle.

    Was this answer helpful?

    0 comments No comments