Bluetooth Headset cannot be used as both headphones and speakers

Anonymous
2019-07-26T17:27:54+00:00

I have a bluetooth headset that does not allow me to use it as both a microphone and a headset.

I have determined that audio will play through the Bluetooth headset as long as the recording device is set to Conexant ISST Audio.  If I set the recording device to BHS-530 Hands-Free then no sound will play through either BHS-530 Playback device.

I can get audio to play while the BHS-530 Handsfree is setup as the Recording device but not while it is actively listening.  As an example my BHS-530 Stereo is selected for both my default audio and default communication device.  I start playing a YouTube video and audio works with the Playback menu is up in the Sound dialog (first screenshot), as soon as I select the recording menu (second screenshot) the audio stops.  If I switch the recording device back to Conexant ISST Audio the youtube video will continue to send sound regardless of which menu I am on.

What do I need to set so that I can use the headset for both audio and microphone (Microsoft Teams Calls)

The headset comes up as two separate devices once it connects to windows:

Playback Device

Type: Headset

Name: BHS-530 Hands-Free

and

Type: Headphones

Name: BHS-530 Stereo

Recording Device

Type: Headset

Name: BHS-530 Hands-Free

Type: Internal Microphone

Name: Conexant ISST Audio

(this is my laptop's internal mic)

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

175 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-09-01T12:35:46+00:00

    I have the same problem with my Philips PH-805 (bluetooth 5.0 capable). I just want to use my headset to play games and talk to my friends while playing without a horrible soundquality given by the Hands-Free device. It's unbelievable that this is still ocurring since 2015 and Microsoft is still giving empty solutions such as "reinstall your drivers".

    Was this answer helpful?

    8 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-09-02T10:14:02+00:00

    My AirPods with my Intel AX200 both support bluetooth 5.0 but still having the same issue.

    So i'm guessing MSFT need to do something on Windows side to make it work.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2020-09-03T00:55:00+00:00

    Hi there. Same problem. Windows 10 Home Version 2004.

    Headphones MPOW Coach. Any time I attempt to use the headset microphone, I no longer receive computer audio through the headphones.

    This is a ridiculous bug. How did you even manage to break this if it was working before? Shame.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-09-04T01:08:46+00:00

    Same problem for Beats Studio 3. It’s extremely sad.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-09-09T05:16:59+00:00

    Hello,

    I have the same problem with Sony WH-1000XM3.

    I hope someone who works on Windows on Microsoft can help us resolve this problem. This is really frustrating especially when you need to use bluetooth headphones/earbuds frequently to work-from-home.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments