Bluetooth Headset cannot be used as both headphones and speakers

Anonymous
2019-07-26T17:27:54+00:00

I have a bluetooth headset that does not allow me to use it as both a microphone and a headset.

I have determined that audio will play through the Bluetooth headset as long as the recording device is set to Conexant ISST Audio.  If I set the recording device to BHS-530 Hands-Free then no sound will play through either BHS-530 Playback device.

I can get audio to play while the BHS-530 Handsfree is setup as the Recording device but not while it is actively listening.  As an example my BHS-530 Stereo is selected for both my default audio and default communication device.  I start playing a YouTube video and audio works with the Playback menu is up in the Sound dialog (first screenshot), as soon as I select the recording menu (second screenshot) the audio stops.  If I switch the recording device back to Conexant ISST Audio the youtube video will continue to send sound regardless of which menu I am on.

What do I need to set so that I can use the headset for both audio and microphone (Microsoft Teams Calls)

The headset comes up as two separate devices once it connects to windows:

Playback Device

Type: Headset

Name: BHS-530 Hands-Free

and

Type: Headphones

Name: BHS-530 Stereo

Recording Device

Type: Headset

Name: BHS-530 Hands-Free

Type: Internal Microphone

Name: Conexant ISST Audio

(this is my laptop's internal mic)

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-05-27T10:14:12+00:00

    Hi All,

    So, I have had Bose QuietComfort 35 II headphones and a Plantronics Voyager working fine with my Windows 10 set up for about 18 months. And I have to admit, when it all worked it was a dream. I have a slightly complex set up with two separate handsfree kits, a Yeti Blue microphone, Logitech Brio webcam (which also takes mic inputs) and separate Logitech speakers. 

    Recently experienced the same issues listed here with the Bose headset. It would allow me to use the headset, but refused to pick up the microphone. For a while, I used my USB Yeti Blue as the mic and the headset as headphones only. However, not ideal.

    Having looked into this quite a bit, I finally found a solution that worked for me. It seems that the drivers had become "screwed" and it was only seeing the headset as headphones and not as a full hands-free solution for the Bose (Plantronics continued to work fine).

    I had to remove the Bose Headset from Bluetooth on the PC, then remove all drivers (including hidden ones) which related to the Bose. I then cleared all Bluetooth pairings on the Bose headset, and finally restarted Windows.

    Following this, I repaired the Bose with the PC. This still did not work, and I then had to run the Bluetooth Troubleshooter. This got everything working for about 2 minutes. Then the Bose returned to headphone only mode. Checking Device Manager, the Bose Handsfree drivers were still not installed. 

    Removed Bose from Bluetooth on the PC only, then repaired the device. The device paired fine. 

    THEN LEAVE IT ALONE FOR 2 MINUTES as it installs the Handfree Drivers. 

    This finally solved the issue for me, and all seems to be working fine (famous last words). It really seems like it was a driver corruption/issue which needed a lot of resetting to get it working again.

    I hope this helps someone, it was extremely irritating for me while the issue continued.

    All the best and stay safe all,

    Sanj

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  2. Anonymous
    2020-05-24T11:13:16+00:00

    I just bought a JBL Tune750BTNC headset this week so I could listen to music on my phone and skype/teams on laptop while working from home. Absolutely devastated when it won't work, and is a known issue. Should not have to be a tech genius to get $200 headset to work on Teams/Skype. Quite disgusted - a headset that connects to Windows 10 and plays clear sound on youtube does not work on microsoft teams and skype. Glad I found this thread, I thought there was hope, but too complicated for me. Have to hope a tech at the shop can make it work or i can get my money back.

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  3. Anonymous
    2020-05-13T21:06:49+00:00

    Hi all, I've got the same issue where any bluetooth device will output great as "Headphones" but when set to "Headset" no audio goes in or out. After three hours troubleshooting, I"m pretty livid to see Microsoft hasn't addressed this.

    Unfortunately, JayAAA's workaround didn't do it for me. Hopefully Microsoft recognizes the issue soon, I can't believe they've let something this important slide for so long.

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  4. Anonymous
    2020-05-12T12:19:11+00:00

    Nothing as of yet.

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  5. Anonymous
    2020-05-09T22:40:21+00:00

    Did anyone find a solution?

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