January 15 2021... Windows 10 can't support a Headset + Mic using Bluetooth a thing that all the cellphones and Mac can do...
what a shame.....
This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
I have a bluetooth headset that does not allow me to use it as both a microphone and a headset.
I have determined that audio will play through the Bluetooth headset as long as the recording device is set to Conexant ISST Audio. If I set the recording device to BHS-530 Hands-Free then no sound will play through either BHS-530 Playback device.
I can get audio to play while the BHS-530 Handsfree is setup as the Recording device but not while it is actively listening. As an example my BHS-530 Stereo is selected for both my default audio and default communication device. I start playing a YouTube video and audio works with the Playback menu is up in the Sound dialog (first screenshot), as soon as I select the recording menu (second screenshot) the audio stops. If I switch the recording device back to Conexant ISST Audio the youtube video will continue to send sound regardless of which menu I am on.
What do I need to set so that I can use the headset for both audio and microphone (Microsoft Teams Calls)
The headset comes up as two separate devices once it connects to windows:
Playback Device
Type: Headset
Name: BHS-530 Hands-Free
and
Type: Headphones
Name: BHS-530 Stereo
Recording Device
Type: Headset
Name: BHS-530 Hands-Free
Type: Internal Microphone
Name: Conexant ISST Audio
(this is my laptop's internal mic)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
January 15 2021... Windows 10 can't support a Headset + Mic using Bluetooth a thing that all the cellphones and Mac can do...
what a shame.....
Hi!
I hope I could bring more light to this issue to the developers working on this fix.
I had problems with crackling sound in Kodi, they said it was a sound drivers issue.
The sound started crackling after 10-15 minutes into a video when played with Kodi, but when played with Media Player Classic there was no issue. When it started crackling it got worse gradually and was unmanageable after a few seconds, I had to stop the video and resume.
Now among the automatic updates to Win10, one update fixed this issue. Hurray!
There is still a single very short crackling sound every 10-15 minutes, but I can hear the sound automatically fix itself, so the issue is definitely fixed.
And now after that sound update, I have the same issue as others here on this thread (but only in RDP!).
The thing is it was working great before, but after this update, I started hearing very faint crackling in my headset when the music starts playing and then no more crackling, only at the start of each music/voice (at initialization). Maybe this faint initialization crackling was there before, I just didn't notice it (it's almost silent - nonissue).
Now the weird part. On my desktop, my Bluetooth Sony Headset works great in Teams and other programs, but when using remote audio in RDP it stopped working, it was working prior to this update (update was around December/November 2020).
To test it (on host RDP machine):
Start playing sound on Youtube (sometimes it works, sometimes it does not), then go to Sound Settings and audio always stops working, no microphone bar responds (prior to update it worked), now go to Device properties under Input, and press Start test, audio stops working, microphone bar responds to my voice, press Stop test and now I can hear the audio playing in Youtube, but the microphone does not respond. I can press the Start/Stop button multiple times, but the audio and microphone will never work simultaneously together as it did before the mysterious Win10 update.
I have to mention that no drivers were manually installed and no settings were changed.
I also extensively tested all fixes and options and everything is set as it should be, remember it worked before and it still does, just not on the host machine in Remote Desktop.
Its not hardware, on my bootcamped mancbook pro, the bluetooth headset works like it does on a phone, but when I boot into windows I have this same issue. It seems to follow the operating system and not the hardware. Even my wife’s surfacebook 2 does this, and its basiclally a tablet that requires this to work when detached from the base
Same here, multiple devices tested
The only thing that worked on calls is setting the speaker to "Headphones" and the Mic to the laptop's one
Any other settings sometime works but mostly doesn't
It could be, but not positive i have the same problem, that the computers bluetooth receiver cant output and input at the same time as it may be a cheap receiver or one which does not have that functionality therefore audio and mic input wouldn't work together. could be a hardware issue rather than software.
This is insane... in 2020 Microsoft with its dozens of thousands engineers is unable to solve such a basic requirement...
A great number of us listening to music while working at home since the pandemic started and now, since nearly one year, the majority of us is receiving calls on Team or Zoom.
This is everyday life for BILLIONS of people since one year !
Answer from Microsoft to this : None... zero... Nada...
Maybe they should use 0,00001% of their profit to fix a BILLION workers issue since one year...
I think Customer experience should be part of their objectives... in 2020?
I personally think it is pathetic...