Windows 10 1903 can't manage a printer

Anonymous
2019-06-18T19:32:28+00:00

I have a few Windows 10 Pro x64 1903 (with 2019-05 or 06 cumulative update) having an issue where when you use the modern Settings app > Devices > Printers & Scanners, when you click on an existing printer, the printer below it does not drop down making space for the the "Open queue" and "Manage" buttons, instead the buttons overlay the lower printer, but won't allow you to click on the buttons, therefore you can't manage the printer.

Windows for home | Windows 10 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

99 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2019-08-29T15:00:39+00:00

    Good solution for our home users, not so much for enterprise.

    The issue also occurs with HP Universal Print Driver-enabled Printers as well. If I reinstall the HP UPD , it breaks the default printer settings and they must be set again.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-08-29T15:10:09+00:00

    Get-WindowsOptionalFeature -Online -FeatureName "*PrintToPDFServices*" | Disable-WindowsOptionalFeature -Online

    Get-WindowsOptionalFeature -Online -FeatureName "*Printing-XPSServices*" | Disable-WindowsOptionalFeature -Online

    Get-WindowsOptionalFeature -Online -FeatureName "*FaxServicesClientPackage*" | Disable-WindowsOptionalFeature -Online -NoRestart -OutVariable results

    if ($results.RestartNeeded -eq $true) {

    restart-computer -force

    }

    After reboot

    Get-WindowsOptionalFeature -Online -FeatureName "*PrintToPDFServices*" | Enable-WindowsOptionalFeature -Online

    Get-WindowsOptionalFeature -Online -FeatureName "*Printing-XPSServices*" | Enable-WindowsOptionalFeature -Online

    Get-WindowsOptionalFeature -Online -FeatureName "*FaxServicesClientPackage*" | Enable-WindowsOptionalFeature -Online

    My guinea pig machine seems to have an issue with the OneNote 2016 printer as well.  I'm guessing it can be addressed in a similar manner.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-08-29T15:45:59+00:00

    It's a work in progress and my powershell skills are not as strong as they should be.

    You may be better served by having a centralized print server with the settings baked into each print queue that the user cannot change.  The users just have to pick the queue that suits their printing needs.  Since I don't know what your environment or users are like, I don't know if that's a viable option for you, but it would allow you to nuke the print driver on the local machine with little consequence.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-08-29T15:58:41+00:00

    In the past I've tried uninstalling the printer then reinstalling, but that didn't make any difference.  Now what I don't recall - did I actually remove the driver when uninstalling the printer.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2019-08-29T17:26:07+00:00

    I just tried this on my machine, rebooting between the top half and the second half, then rebooting after the second half as well (powershell asked me to).

    Sadly, MS Print to PDF is still broken.

    might have to do it over several passes/reboots.

    Was this answer helpful?

    0 comments