Windows 10 1903 can't manage a printer

Anonymous
2019-06-18T19:32:28+00:00

I have a few Windows 10 Pro x64 1903 (with 2019-05 or 06 cumulative update) having an issue where when you use the modern Settings app > Devices > Printers & Scanners, when you click on an existing printer, the printer below it does not drop down making space for the the "Open queue" and "Manage" buttons, instead the buttons overlay the lower printer, but won't allow you to click on the buttons, therefore you can't manage the printer.

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2019-09-27T22:49:54+00:00

    This thread is the closest I've come across that sounds like what I have started experiencing. Suddenly I cannot print. I have checked the default and is correct but anything in Word 10, or online will ONLY ask "save print output as" or "save as PDF"...will not let me print anything. Did an update cause this? This is maddening. And yes, my printer is set as the default, and not on "save".

    Thanks for any help!

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  2. Anonymous
    2019-10-03T13:24:43+00:00

    I don't have a fix for this but going directly through Control Panel -> Hardware and Sound -> Devices and Printers and managing from there is a good work around.

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  3. Anonymous
    2019-10-03T17:30:05+00:00

    I don't have a fix for this but going directly through Control Panel -> Hardware and Sound -> Devices and Printers and managing from there is a good work around.

    No, this aproach is not solve the problem. The buttons apears same as before.

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  4. Anonymous
    2019-10-03T17:49:48+00:00

    I don't have a fix for this but going directly through Control Panel -> Hardware and Sound -> Devices and Printers and managing from there is a good work around.

    No, this aproach is not solve the problem. The buttons apears same as before.

    I believe you are confusing the new "Metro" Settings menu with the legacy Control panel. Inside Control Panel, you can set the default printer as normal.

    Please see attached image:

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  5. Anonymous
    2019-10-03T18:22:45+00:00

    I don't have a fix for this but going directly through Control Panel -> Hardware and Sound -> Devices and Printers and managing from there is a good work around.

    No, this aproach is not solve the problem. The buttons apears same as before.

    I believe you are confusing the new "Metro" Settings menu with the legacy Control panel. Inside Control Panel, you can set the default printer as normal.

    Please see attached image:

    Thank you for your help, you’re very kind. I belive the GUI must be serve the users needs, and when they feel unconfortable theyself for an error, the support could not say them: this is the other or preferred way to do something.

    The screenshot showing the worst case. Could not be click the buttons.

    .

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