Windows 10 1903 can't manage a printer

Anonymous
2019-06-18T19:32:28+00:00

I have a few Windows 10 Pro x64 1903 (with 2019-05 or 06 cumulative update) having an issue where when you use the modern Settings app > Devices > Printers & Scanners, when you click on an existing printer, the printer below it does not drop down making space for the the "Open queue" and "Manage" buttons, instead the buttons overlay the lower printer, but won't allow you to click on the buttons, therefore you can't manage the printer.

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2019-06-19T21:48:16+00:00

    While continuing to work on this -since I could see the Manage box, I decided to try to tab to it, and it worked.  I pressed enter with it highlighted and I was able to manage it.

    Now my goal was to set it as default, the set as default button was missing.  After some searching around, I realized that the "Let Windows manage my default printer" box had become rechecked.  After unchecking it, and once again using the tab trick to get into manage the MS Print to PDF feature, I was able to set it as the default printer.

    So I've found a work-a-round, but the display issue is still there so I don't consider the issue resolved.

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  2. Anonymous
    2019-06-19T21:45:11+00:00

    I applied the powershell script, rebooted, and there was no change.

    I deleted the user's profile, then set it up again, there was no change.

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  3. Anonymous
    2019-06-19T18:13:59+00:00

    I haven't run the command yet, but wanted to report the additional information I had first.

    I have had this issue primarily on the Microsoft Print to PDF printer.  Though I have had one Desktop where a Canon printer had the same problem.

    In trouble shooting the issue, I did the following:

    User had the issue

    Logged in as local admin - (didn't check PDF functionality) - remoted the Print to PDF feature - rebooted

    Logged in as local admin - reinstalled feature

    logged in as local admin - checked - it worked as desired - rebooted

    logged in as the user - still broken.

    This morning, another user reported having the same problem, unable to manage the Microsoft Print to PDF printer.

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  4. Anonymous
    2019-06-19T11:30:42+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums.

    We understand your concern. Could you please let us know if you have noticed any other issue with Settings app?

    We recommend you to follow the steps mentioned below to re-register Settings app and check.

    1. Search for PowerShell in the search bar.
    2. Right click on the same in the list and choose Run as administrator.
    3. Then copy and paste following command and press Enter.
    • Get-AppXPackage -AllUsers -Name windows.immersivecontrolpanel | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml” -Verbose}
    1. Then close PowerShell session and check for the issue.

    Regards,

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