Camera / Webcam not on device manager list - Windows 10

Anonymous
2019-09-11T15:01:53+00:00

HI there,

I have an HP Envy with Windows 10 and can't seem to get my webcam / camera to work.

It is not listed on the Device Manager list.

Thanks for the help.

JP

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-09-11T17:06:32+00:00

    Hi there,

    Ok so I got the Device Manager part to work - it showed it, I followed the steps, but the device didn't show up in the "manually install" part. Should I use the recommended part?

    I downloaded the Envy Hardware Diagnostics tool - but not sure where the results will post on my system.

    Sorry for all the questions - I'm supposed to be pretty good with computers... guess not.

    JP

    Its fine with the questions we all learn that way select recommended if that doesn't find it, 

    Go through it again - When the option let me choose a driver to install comes up tick that method then  select all devices from the list and see if there's a bunch of HP drivers in it, there should be.

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  2. Anonymous
    2019-09-11T20:47:48+00:00

    Hi there,

    Ok so I got the Device Manager part to work - it showed it, I followed the steps, but the device didn't show up in the "manually install" part. Should I use the recommended part?

    I downloaded the Envy Hardware Diagnostics tool - but not sure where the results will post on my system.

    Sorry for all the questions - I'm supposed to be pretty good with computers... guess not.

    JP

    Hey JP, how you getting on?

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  3. Anonymous
    2019-09-11T20:49:55+00:00

    Hey, there - sorry had to focus on something else.

    OK so I did the device manager part - with the manually install, and then tried with the automatically install - neither provided me with the model/manufacturer - just the word "model" and the option of "have disk". Sigh.

    I do have a complete "backup" from when the computer was built - not sure if that's helpful.

    Thoughts?

    Jacqui

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  5. Anonymous
    2019-09-11T21:28:08+00:00

    Hey, there - sorry I should have mentioned - I did try that - but don't have "Local Users and Groups".

    I believe I've been set up as the administrator??

    Jacqui

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