Camera / Webcam not on device manager list - Windows 10

Anonymous
2019-09-11T15:01:53+00:00

HI there,

I have an HP Envy with Windows 10 and can't seem to get my webcam / camera to work.

It is not listed on the Device Manager list.

Thanks for the help.

JP

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-09-11T16:30:01+00:00

    Hi Mark

    Thanks for this - model number - HP ENVY x360 Convertible 13-ar0xxx

    I tried to get the Device Manager part done - but when I open it from the Action button I don't have the legacy hardware option listed - just "help".

    Jacqui

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  2. Anonymous
    2019-09-11T16:19:51+00:00

    Hi there - I did this and now it's gone from the device list altogether.

    How do I get it back?

    I've restarted.

    Can you give me the model of your laptop please. Ill get the driver for you, in the meantime you may still have a compatible HP driver in your INF folder. 

    Open Device Manager click action, then click add legacy hardware, from the list select cameras and see if the HP range is in there.

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  3. Anonymous
    2019-09-11T16:11:28+00:00

    HI Mark;

    Unfortunately? I did what was first suggested and I even reinstalled the app (after removing it) and still get the same error message - but now I can't see the device on my device manager list - even with the "hidden" ones showing.

    Jacqui

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  4. Anonymous
    2019-09-11T16:10:28+00:00

    Hi there - I did this and now it's gone from the device list altogether.

    How do I get it back?

    I've restarted.

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    10+ people found this answer helpful.
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  5. Anonymous
    2019-09-11T15:32:43+00:00

    HI there,

    I have an HP Envy with Windows 10 and can't seem to get my webcam / camera to work.

    It is not listed on the Device Manager list.

    Thanks for the help.

    JP

    Hey JP, Ive noticed there are a few driver issues with windows 10 not picking the driver up nor windows update.

    If you go to 

    https://www.catalog.update.microsoft.com/Search.aspx?q=+HP+Envy

    You should find a driver in there that will help.

    Few points to not, In Device manager, select view show hidden devices, is it showing now but transparent? 

    If so get the details of hardware ID from it such as this

    You may also be able to search the catalogue using the first part from VID_045E&PID_0294 to identify your exact driver in their database otherwise you need check package details 

    like so

    If you find the correct one extract the cab. right click the inf. select install and it should then appear in device manager, at this point you should restart your system

    Really hope this helps. I've had to use it twice myself to get devices to pick up, kind regards

    Mark

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