Camera / Webcam not on device manager list - Windows 10

How many people are going to have to report this problem before Microsoft admits that it has screwed up our Pcs and issues a fix for it

Hi

I have the same problem.  Medion Erazer P7651-MD61016, MSN30024212. Originally went in to Device Manager after the webcam wouldn't work in Skype or Camera.  When I clicked on the webcam icon, the cam appeared as shaded.  I uninstalled the device, and then ran a scan for hardware changes, assuming it would be picked up.  But no luck.  I have tried the legacy hardware, but no cam model is appearing in the list, and I don't have the discs (the other option they give).  If I knew what kind of webcam it was I suppose I could try online for the drivers.

Any help appreciated.

Regards

Thomas

P.S. My USB 3 seems to be malfunctioning now too! Every device I connect comes up with a "USB device not recognised"....

HI there,

I have an HP Envy with Windows 10 and can't seem to get my webcam / camera to work.

It is not listed on the Device Manager list.

Thanks for the help.

JP

Hey JP, Ive noticed there are a few driver issues with windows 10 not picking the driver up nor windows update.

If you go to 

https://www.catalog.update.microsoft.com/Search.aspx?q=+HP+Envy

You should find a driver in there that will help.

Few points to not, In Device manager, select view show hidden devices, is it showing now but transparent? 

If so get the details of hardware ID from it such as this

You may also be able to search the catalogue using the first part from VID_045E&PID_0294 to identify your exact driver in their database otherwise you need check package details 

like so

If you find the correct one extract the cab. right click the inf. select install and it should then appear in device manager, at this point you should restart your system

Really hope this helps. I've had to use it twice myself to get devices to pick up, kind regards

Mark

Hi there,

Ok so I got the Device Manager part to work - it showed it, I followed the steps, but the device didn't show up in the "manually install" part. Should I use the recommended part?

I downloaded the Envy Hardware Diagnostics tool - but not sure where the results will post on my system.

Sorry for all the questions - I'm supposed to be pretty good with computers... guess not.

JP

Its fine with the questions we all learn that way select recommended if that doesn't find it, 

Go through it again - When the option let me choose a driver to install comes up tick that method then  select all devices from the list and see if there's a bunch of HP drivers in it, there should be.

Hi there - I did this and now it's gone from the device list altogether.

How do I get it back?

I've restarted.

Can you give me the model of your laptop please. Ill get the driver for you, in the meantime you may still have a compatible HP driver in your INF folder. 

Open Device Manager click action, then click add legacy hardware, from the list select cameras and see if the HP range is in there.