Camera / Webcam not on device manager list - Windows 10

Hi Mark

Thanks for this - model number - HP ENVY x360 Convertible 13-ar0xxx

I tried to get the Device Manager part done - but when I open it from the Action button I don't have the legacy hardware option listed - just "help".

Jacqui

Hey there, can you just check that the camera is not actually faulty 

This is HP Envy Hardware Diagnostics Tool

https://ftp.hp.com/pub/softpaq/sp96001-96500/sp96161.exe

Firstly, thank you for your help. I have tried this but during the 6th part of the 6 fast checks it crashed and I had to start over. I'm going to try a second time now.

However, I don't see anything that indicates that it is checking to see if the camera is operational? Where can I find that specifically?

HI there,

I have an HP Envy with Windows 10 and can't seem to get my webcam / camera to work.

It is not listed on the Device Manager list.

Thanks for the help.

JP

the same problem me have!

On the right side of your computer about midway down you can also see from looking at the back of the computer

where is the camera privacy switch?

Camera does not show up under Hidden Devices.