Intel Optane(tm) Memory Pinning: Unable to Load DLL

Anonymous
2019-08-29T04:07:36+00:00

Whenever I open Windows Explorer of select  a file in Explorer, I get the following error message:

Intel Optane(tm) Memory Pinning

Unable to load DLL

'iaStorAfsServiceApi.dll': The specified module could not be found.

(Exception from HRESULT: 0x8007001

Windows Explorer

I am running Windows 10. This only started after the last Windows 10 Update.

I have a DELL Laptop

Intel(R) Core(TM) i7-8750 CPU @ 2.20GHz 2.21

This is a very annoying message.

Can anyone assist?

Andrew

Windows for home | Windows 10 | Files, folders, and storage

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
DaveM121 933.5K Reputation points Independent Advisor
2019-08-29T06:38:02+00:00

Hi Andrew

There does seem to be a conflict between the recent update and Intel Optane

Open the old Control Panel, go to Programs and Features

You should see a specific Intel Optane Software Component. Uninstall the Optane software

Restart your PC

In maybe a months time, go to the support page for your system on the Dell website, then download and install Intel Optane, they should have resolved this bug at that time . . .

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  1. Anonymous
    2019-10-01T04:40:51+00:00

    Hi Andrew

    There does seem to be a conflict between the recent update and Intel Optane

    Open the old Control Panel, go to Programs and Features

    You should see a specific Intel Optane Software Component. Uninstall the Optane software

    Restart your PC

    In maybe a months time, go to the support page for your system on the Dell website, then download and install Intel Optane, they should have resolved this bug at that time . . .

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  2. Anonymous
    2019-10-07T10:47:00+00:00

    The following solution that BillConstable1 described worked for me:

    open the System Settings menu

    select Apps

    select Intel Optane Pinning Explorer Extensions

    click Modify (you may see a quick flash, and you may think nothing happened, but the error should be gone)

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  3. Anonymous
    2019-10-08T15:55:04+00:00

    Hi Andrew

    There does seem to be a conflict between the recent update and Intel Optane

    Open the old Control Panel, go to Programs and Features

    You should see a specific Intel Optane Software Component. Uninstall the Optane software

    Restart your PC

    In maybe a months time, go to the support page for your system on the Dell website, then download and install Intel Optane, they should have resolved this bug at that time . . .

    i have updated to w10 Build V 1909 yesterday and since then have the same error every time with start of explorer.exe.

    I have uninstalled the Intel Optane and before that resetted my OS back to V 1903 and now all looks good. It seems indeed a conflict issue with W10 Build Upgrade and Intel Optane. Hope will be fixed soon.

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  4. Anonymous
    2019-10-10T02:27:02+00:00

    Same.  I did a repair...took less than 2 seconds and issue is resolved.  I was successful at duplicating the issue over and over, but after the repair i have yet to see it.

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