Intel Optane(tm) Memory Pinning: Unable to Load DLL

Anonymous
2019-08-29T04:07:36+00:00

Whenever I open Windows Explorer of select  a file in Explorer, I get the following error message:

Intel Optane(tm) Memory Pinning

Unable to load DLL

'iaStorAfsServiceApi.dll': The specified module could not be found.

(Exception from HRESULT: 0x8007001

Windows Explorer

I am running Windows 10. This only started after the last Windows 10 Update.

I have a DELL Laptop

Intel(R) Core(TM) i7-8750 CPU @ 2.20GHz 2.21

This is a very annoying message.

Can anyone assist?

Andrew

Windows for home | Windows 10 | Files, folders, and storage

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
DaveM121 933.5K Reputation points Independent Advisor
2019-08-29T06:38:02+00:00

Hi Andrew

There does seem to be a conflict between the recent update and Intel Optane

Open the old Control Panel, go to Programs and Features

You should see a specific Intel Optane Software Component. Uninstall the Optane software

Restart your PC

In maybe a months time, go to the support page for your system on the Dell website, then download and install Intel Optane, they should have resolved this bug at that time . . .

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  1. Anonymous
    2019-09-02T01:58:26+00:00

    Reset Optane instead of uninstalling it. Seems to work fine now.

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  2. Anonymous
    2019-09-02T06:58:30+00:00

    Hi,

    I have a Dell 3780 which just upgraded to Windows 10 version 1903 on 31Aug19.  I checked my Apps & Features which I had screen-snapped from the previous version of Win 10 and found Intel Optane Pinning Explorer Extensions was already installed, although I don't know the version.  Therefore I was reluctant to uninstall it as was also recommended on other websites. 

    In my case I had a Modify option to the App and when I clicked on it, expecting it to ask me what to do, it simply ran some form of checking routine that only lasted a few seconds, and the problem was solved.

    Maybe I was just lucky.

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  3. Anonymous
    2019-09-02T17:18:01+00:00

    Hi Dave

    How do you reinstall the intel optane memory software? do you also have to uninstall Install RST first before reinstalling the Intel Octane Memory software?

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  4. Anonymous
    2019-09-05T18:57:21+00:00

    I tried just using the repair option and it worked brilliantly.  

    Go Arsenal!!

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