This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Whenever I open Windows Explorer of select a file in Explorer, I get the following error message:
Intel Optane(tm) Memory Pinning
Unable to load DLL
'iaStorAfsServiceApi.dll': The specified module could not be found.
(Exception from HRESULT: 0x8007001
Windows Explorer
I am running Windows 10. This only started after the last Windows 10 Update.
I have a DELL Laptop
Intel(R) Core(TM) i7-8750 CPU @ 2.20GHz 2.21
This is a very annoying message.
Can anyone assist?
Andrew
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Andrew
There does seem to be a conflict between the recent update and Intel Optane
Open the old Control Panel, go to Programs and Features
You should see a specific Intel Optane Software Component. Uninstall the Optane software
Restart your PC
In maybe a months time, go to the support page for your system on the Dell website, then download and install Intel Optane, they should have resolved this bug at that time . . .
can you pls send me a link to fix this problem. thank you
This was fixed some time ago. Please start the link form the beginning as I found a very easy way to fix it, which is not by uninstalling Optane Software. Trace link from the beginning.
