Intel Optane(tm) Memory Pinning: Unable to Load DLL

Anonymous
2019-08-29T04:07:36+00:00

Whenever I open Windows Explorer of select  a file in Explorer, I get the following error message:

Intel Optane(tm) Memory Pinning

Unable to load DLL

'iaStorAfsServiceApi.dll': The specified module could not be found.

(Exception from HRESULT: 0x8007001

Windows Explorer

I am running Windows 10. This only started after the last Windows 10 Update.

I have a DELL Laptop

Intel(R) Core(TM) i7-8750 CPU @ 2.20GHz 2.21

This is a very annoying message.

Can anyone assist?

Andrew

Windows for home | Windows 10 | Files, folders, and storage

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
DaveM121 933.5K Reputation points Independent Advisor
2019-08-29T06:38:02+00:00

Hi Andrew

There does seem to be a conflict between the recent update and Intel Optane

Open the old Control Panel, go to Programs and Features

You should see a specific Intel Optane Software Component. Uninstall the Optane software

Restart your PC

In maybe a months time, go to the support page for your system on the Dell website, then download and install Intel Optane, they should have resolved this bug at that time . . .

Was this answer helpful?

90+ people found this answer helpful.
0 comments

66 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-10-08T20:54:52+00:00

    No, this problem did not ever reappear again, once it was fixed following the steps I've outlined above.

    Good luck!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2020-10-08T20:59:11+00:00

    I am curious, Robin,

    Did my fix, which worked for me, worked for you? This issue my brother also had and he fixed it following the above steps.

    Let me know if it worked for you, thanks.

    Take care and be well.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-10-08T21:02:53+00:00

    Thanks.  Your advise worked perfectly.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-11-10T02:14:04+00:00

    yes this only started after an update

    Was this answer helpful?

    0 comments