Intel Optane(tm) Memory Pinning: Unable to Load DLL

Anonymous
2019-08-29T04:07:36+00:00

Whenever I open Windows Explorer of select  a file in Explorer, I get the following error message:

Intel Optane(tm) Memory Pinning

Unable to load DLL

'iaStorAfsServiceApi.dll': The specified module could not be found.

(Exception from HRESULT: 0x8007001

Windows Explorer

I am running Windows 10. This only started after the last Windows 10 Update.

I have a DELL Laptop

Intel(R) Core(TM) i7-8750 CPU @ 2.20GHz 2.21

This is a very annoying message.

Can anyone assist?

Andrew

Windows for home | Windows 10 | Files, folders, and storage

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
DaveM121 933.5K Reputation points Independent Advisor
2019-08-29T06:38:02+00:00

Hi Andrew

There does seem to be a conflict between the recent update and Intel Optane

Open the old Control Panel, go to Programs and Features

You should see a specific Intel Optane Software Component. Uninstall the Optane software

Restart your PC

In maybe a months time, go to the support page for your system on the Dell website, then download and install Intel Optane, they should have resolved this bug at that time . . .

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  1. Anonymous
    2019-11-25T05:21:14+00:00

    I got the same problem with my XPS 15.

    My way of solving it: go to the Programs and Features and choose to REPAIR Intel Optane Pinning Explorer Extensions.

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  2. Anonymous
    2019-11-23T00:11:26+00:00

    Hi Andrew

    There does seem to be a conflict between the recent update and Intel Optane

    Open the old Control Panel, go to Programs and Features

    You should see a specific Intel Optane Software Component. Uninstall the Optane software

    Restart your PC

    In maybe a months time, go to the support page for your system on the Dell website, then download and install Intel Optane, they should have resolved this bug at that time . . .

    Thank you sir. Your information helps me a lot.

    Also, every comments.

    This error annoying me every time when I open or use "File Experror".

    I am Dell user also.

    Thank you again.

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  3. Anonymous
    2019-11-17T03:02:19+00:00

    I feel stupid for not reading further and trying the "repair" option. So I uninstalled, which fixed the problem, but here I am a month later and cannot find the Optane software on Dell's website. Any suggestions to help me find it would be appreciated.

    Thanks!

    Dell XPS 15 9570

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  4. Anonymous
    2019-11-15T03:27:40+00:00

    I didn't uninstall it, but I clicked on repair and it worked

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