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Whenever I open Windows Explorer of select a file in Explorer, I get the following error message:
Intel Optane(tm) Memory Pinning
Unable to load DLL
'iaStorAfsServiceApi.dll': The specified module could not be found.
(Exception from HRESULT: 0x8007001
Windows Explorer
I am running Windows 10. This only started after the last Windows 10 Update.
I have a DELL Laptop
Intel(R) Core(TM) i7-8750 CPU @ 2.20GHz 2.21
This is a very annoying message.
Can anyone assist?
Andrew
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Andrew
There does seem to be a conflict between the recent update and Intel Optane
Open the old Control Panel, go to Programs and Features
You should see a specific Intel Optane Software Component. Uninstall the Optane software
Restart your PC
In maybe a months time, go to the support page for your system on the Dell website, then download and install Intel Optane, they should have resolved this bug at that time . . .
I went to Intel's site after this Intel Optane(tm) Memory Pinning
Unable to load DLL error occurred in the Windows 10 2004 update. Here's what it said:
"How to fix it:
This issue can be resolved by doing the following:
First, refresh the current driver package installed by repairing the Intel® Optane™ memory pinning extensions:
Open Programs and Features (Press Windows key + r), type ‘appwiz.cpl’ and click OK.
Locate and highlight Intel Optane Pinning Explorer Extensions.
Click Repair."
I copied and pasted the appwiz.cpl into run box, hit enter. Then scrolled down to Intel Optane Pinning Explorer Extensions, highlighted it, right clicked, selected Repair. I rebooted, did the same things in File Explorer that triggered the error after reboot. No error. It appears you may not need to wait a month after uninstalling. Here's the link:
https://www.intel.com/content/www/us/en/support/articles/000056299/memory-and-storage.html
Doug
Windows 10 User
Editorial Comment:,
Used Every Version of Windows since the week Windows 3.1 came out for sale commercially in my area. Vista was a blooming disaster on a Dell Laptop purchased for my wife that came with it. Formatted Hard Drive & installed XP to get laptop working well. XP, 7 & 10 have been the best experiences. 3.1 was a much improvement to DOS for productivity, not so much for gaming initially. 😁
Hi Andrew
There does seem to be a conflict between the recent update and Intel Optane
Open the old Control Panel, go to Programs and Features
You should see a specific Intel Optane Software Component. Uninstall the Optane software
Restart your PC
In maybe a months time, go to the support page for your system on the Dell website, then download and install Intel Optane, they should have resolved this bug at that time . . .
I notice this reply was posted in Aug 2019. It is now April, 2020 and I am getting this message now. Have never seen it pop up until today. And I use my files every single day, as i am an Independent Pampered Chef consultant and store all of my photos and files there.
Is there still a conflict with the updates???
Thanks! This seemed to work for me too and by far is the most simple solution offered. I suggest everyone try this before using other more drastic options.
After I uninstall the Optane software, I'd like to install the newer Optane immediately instead of waiting months. Is this possible?
