Intel Optane(tm) Memory Pinning: Unable to Load DLL

Anonymous
2019-08-29T04:07:36+00:00

Whenever I open Windows Explorer of select  a file in Explorer, I get the following error message:

Intel Optane(tm) Memory Pinning

Unable to load DLL

'iaStorAfsServiceApi.dll': The specified module could not be found.

(Exception from HRESULT: 0x8007001

Windows Explorer

I am running Windows 10. This only started after the last Windows 10 Update.

I have a DELL Laptop

Intel(R) Core(TM) i7-8750 CPU @ 2.20GHz 2.21

This is a very annoying message.

Can anyone assist?

Andrew

Windows for home | Windows 10 | Files, folders, and storage

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
DaveM121 933.5K Reputation points Independent Advisor
2019-08-29T06:38:02+00:00

Hi Andrew

There does seem to be a conflict between the recent update and Intel Optane

Open the old Control Panel, go to Programs and Features

You should see a specific Intel Optane Software Component. Uninstall the Optane software

Restart your PC

In maybe a months time, go to the support page for your system on the Dell website, then download and install Intel Optane, they should have resolved this bug at that time . . .

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  1. Anonymous
    2020-07-27T00:09:44+00:00

    I had the same problem,  and used link " Modify " @ " Intel Optane Pinning

    Extension ". It resolved the problem !

    Lee 123-838

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  2. Anonymous
    2020-07-25T18:30:54+00:00

    On WIN 10 version 2004, Do the following:

    1. go to apps and features,
    2. right hand side, scroll down until you see: "Intel Optane Pinning Explorer"
    3. click it,
    4. click "Modify"; do NOT click "uninstall"!
    5. pay close attention when you click "Modify", if you see the window doing a quick flash, it's fixed!

    This should do it. 

    SilverGhost

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  3. Anonymous
    2020-07-25T17:47:33+00:00

    How do you reset optane?

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  4. Anonymous
    2020-07-23T04:52:16+00:00

    Nice - thanks, Gooner! #COYG!!

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