Intel Optane(tm) Memory Pinning: Unable to Load DLL

Anonymous
2019-08-29T04:07:36+00:00

Whenever I open Windows Explorer of select  a file in Explorer, I get the following error message:

Intel Optane(tm) Memory Pinning

Unable to load DLL

'iaStorAfsServiceApi.dll': The specified module could not be found.

(Exception from HRESULT: 0x8007001

Windows Explorer

I am running Windows 10. This only started after the last Windows 10 Update.

I have a DELL Laptop

Intel(R) Core(TM) i7-8750 CPU @ 2.20GHz 2.21

This is a very annoying message.

Can anyone assist?

Andrew

Windows for home | Windows 10 | Files, folders, and storage

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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DaveM121 933.5K Reputation points Independent Advisor
2019-08-29T06:38:02+00:00

Hi Andrew

There does seem to be a conflict between the recent update and Intel Optane

Open the old Control Panel, go to Programs and Features

You should see a specific Intel Optane Software Component. Uninstall the Optane software

Restart your PC

In maybe a months time, go to the support page for your system on the Dell website, then download and install Intel Optane, they should have resolved this bug at that time . . .

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  1. Anonymous
    2019-09-23T17:12:03+00:00

    The following solution that BillConstable1 described worked for me: it's a quicker, simpler alternative to the more extreme answer that DaveM121 gave.

    https://answers.microsoft.com/en-us/windows/forum/all/intel-optanetm-memory-pinning-unable-to-load-dll/f144a8d9-f81b-45d2-a9d5-2a5575fe6ce1?msgid=a1343287-01a3-4bb2-bc25-35f93592b178&tab=AllReplies#tabs

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  2. Anonymous
    2019-09-23T17:09:57+00:00

    The following solution that BillConstable1 described worked for me: it's a quicker, simpler alternative to the more extreme answer that DaveM121 gave.

    https://answers.microsoft.com/en-us/windows/forum/all/intel-optanetm-memory-pinning-unable-to-load-dll/f144a8d9-f81b-45d2-a9d5-2a5575fe6ce1?msgid=a1343287-01a3-4bb2-bc25-35f93592b178&tab=AllReplies#tabs

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  3. Anonymous
    2019-09-22T17:00:36+00:00

    This is a very annoying message.

    please anyone help me. what can I do it

    Did you read this thread. The uninstall solution posted above worked for me.

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  4. Anonymous
    2019-09-21T08:03:55+00:00

    Whenever I open Windows Explorer of select  a file in Explorer, I get the following error message:(right-click the mouse)

    Intel Optane(tm) Memory Pinning

    Unable to load DLL

    'iaStorAfsServiceApi.dll': The specified module could not be found.

    (Exception from HRESULT: 0x8007001

    Windows Explorer

    I am running Windows 10. This only started after the last Windows 10 Update.

    I have a DELL Laptop

    Intel(R) Core(TM) i7-8750 CPU @ 2.20GHz 2.21

    This is a very annoying message.

    please anyone help me. what can I do it

    Was this answer helpful?

    0 comments