Intel Optane(tm) Memory Pinning: Unable to Load DLL

Anonymous
2019-08-29T04:07:36+00:00

Whenever I open Windows Explorer of select  a file in Explorer, I get the following error message:

Intel Optane(tm) Memory Pinning

Unable to load DLL

'iaStorAfsServiceApi.dll': The specified module could not be found.

(Exception from HRESULT: 0x8007001

Windows Explorer

I am running Windows 10. This only started after the last Windows 10 Update.

I have a DELL Laptop

Intel(R) Core(TM) i7-8750 CPU @ 2.20GHz 2.21

This is a very annoying message.

Can anyone assist?

Andrew

Windows for home | Windows 10 | Files, folders, and storage

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
DaveM121 933.5K Reputation points Independent Advisor
2019-08-29T06:38:02+00:00

Hi Andrew

There does seem to be a conflict between the recent update and Intel Optane

Open the old Control Panel, go to Programs and Features

You should see a specific Intel Optane Software Component. Uninstall the Optane software

Restart your PC

In maybe a months time, go to the support page for your system on the Dell website, then download and install Intel Optane, they should have resolved this bug at that time . . .

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  1. Anonymous
    2019-09-02T01:58:26+00:00

    Reset Optane instead of uninstalling it. Seems to work fine now.

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  2. Anonymous
    2019-11-01T14:33:57+00:00

    Go to 'Programs and Features' within the Control Panel, Click on 'Intel Optane Pinning Explorer Extensions' and select 'Repair'. Takes a few seconds and job done. Close and reopen Explorer if required and the error message will have stopped.

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  3. Anonymous
    2019-10-18T23:30:22+00:00

    Press windows key + R (to get a run box) > Type in appwiz.cpl > find the Intel Optane > Right click it and select Repair.

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  4. Anonymous
    2019-08-30T13:10:24+00:00

    Thanks for the solution, I had the same problem...

    ...immediately after a Windows 10 upgrade. This particular upgrade which took 30 minutes said it was a new version of Windows 10 and it irritatingly reset a number of things for me. (Worse things happen, though.)

    I found I didn't need to reboot my Dell 5770 as right-clicking on the filename did not display the error. Although I subsequently rebooted just to make sure all was well with the laptop.

    Judging by comments in other forums, it begs the (rhetorical) question, why did Microsoft do this to quite a large number of users? :)

    Regards

    Rick

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