Update to Windows 10 version 1903 stuck at 48%

Anonymous
2019-06-16T06:25:44+00:00

Hi I have a customer's Acer Aspire E1-572G laptop that crashed overnight doing the 1903 update. So I took it back to try to do it for her since she needs the laptop for work.

This is a standalone Workgroup laptop and not connected to a domain.

I have been trying for days to upgrade this laptop to Windows to version 1903.

The update downloads to 100% and then the laptop reboots to install 1903.

Nothing external is plugged in.

It consistently freezes at 48%.

There is a single C partition so nothing out of the ordinary.

The spinning circle stops.

I have left it alone overnight but nothing changes.

I have used the Windows 10 update troubleshooter.

I have uninstalled all third party apps other than Office 2016.

I have done a disk cleanup to clear out left over files

Currently it is on 1803 so has missed the 1809 upgrade.

I have tried downloading the update through the update option as well as using the media creation tool.

However with a USB stick plugged in I get the not able to upgrade error message because an external drive is plugged in!

I don't want to do a clean install because I don't have the reg key for my Office 2016. (Jellybean can't find the key).

Anyone else with this issue and managed to fix it please?

Windows for home | Windows 10 | Windows update

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Answer accepted by question author
Kapil Arya 38,496 Reputation points Volunteer Moderator
2020-08-04T13:00:47+00:00

Hello,

If you can't install a feature update using Windows Update, you can upgrade to latest Windows 10 version using its ISO file. 

Download the ISO file from here:

https://www.microsoft.com/en-us/software-download/windows10ISO

Then perform the upgrade, using this step-by-step guide:

https://www.kapilarya.com/how-to-upgrade-to-windows-10-using-iso-file

Or you can also perform the clean install with this guide:

https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/clean-install-windows-10/1c426bdf-79b1-4d42-be93-17378d93e587

Hope this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.

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41 additional answers

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  1. Anonymous
    2019-06-16T15:17:42+00:00

    I have removed all third party apps bar Microsoft Office and my Avast anti-virus.

    I am using a 240GB SSD which shows 61GB of free space.

    I tried cloning this drive to another 240GB drive and had the same problem so it's not the drive.

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  2. Anonymous
    2019-06-18T02:26:13+00:00

    I am having the same problem with my ASUS B-360-H, i5 8600k.It stops every time at the 48% mark. Uhhhh

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    5 people found this answer helpful.
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  3. SD - IA 180.3K Reputation points Independent Advisor
    2019-06-18T15:41:42+00:00

    Unfortunately, this looks to be an untraceable issue which makes it neccessary to do a clean install.

    See if the general steps here help:

    https://answers.microsoft.com/en-us/windows/for...

    For clean install, did you buy Office 2016 from Microsoft Store?

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  4. Anonymous
    2019-06-19T22:15:38+00:00

    Hi I have a customer's Acer Aspire E1-572G laptop that crashed overnight doing the 1903 update. So I took it back to try to do it for her since she needs the laptop for work.

    This is a standalone Workgroup laptop and not connected to a domain.

    I have been trying for days to upgrade this laptop to Windows to version 1903.

    The update downloads to 100% and then the laptop reboots to install 1903.

    Nothing external is plugged in.

    It consistently freezes at 48%.

    There is a single C partition so nothing out of the ordinary.

    The spinning circle stops.

    I have left it alone overnight but nothing changes.

    I have used the Windows 10 update troubleshooter.

    I have uninstalled all third party apps other than Office 2016.

    I have done a disk cleanup to clear out left over files

    Currently it is on 1803 so has missed the 1809 upgrade.

    I have tried downloading the update through the update option as well as using the media creation tool.

    However with a USB stick plugged in I get the not able to upgrade error message because an external drive is plugged in!

    I don't want to do a clean install because I don't have the reg key for my Office 2016. (Jellybean can't find the key).

    Anyone else with this issue and managed to fix it please?

    It did that 2 times, on the 2nd time I pressed Ctrl - Alt - Delete and it jumped to Working on updates 60% and finished.

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