Update to Windows 10 version 1903 stuck at 48%

Anonymous
2019-06-16T06:25:44+00:00

Hi I have a customer's Acer Aspire E1-572G laptop that crashed overnight doing the 1903 update. So I took it back to try to do it for her since she needs the laptop for work.

This is a standalone Workgroup laptop and not connected to a domain.

I have been trying for days to upgrade this laptop to Windows to version 1903.

The update downloads to 100% and then the laptop reboots to install 1903.

Nothing external is plugged in.

It consistently freezes at 48%.

There is a single C partition so nothing out of the ordinary.

The spinning circle stops.

I have left it alone overnight but nothing changes.

I have used the Windows 10 update troubleshooter.

I have uninstalled all third party apps other than Office 2016.

I have done a disk cleanup to clear out left over files

Currently it is on 1803 so has missed the 1809 upgrade.

I have tried downloading the update through the update option as well as using the media creation tool.

However with a USB stick plugged in I get the not able to upgrade error message because an external drive is plugged in!

I don't want to do a clean install because I don't have the reg key for my Office 2016. (Jellybean can't find the key).

Anyone else with this issue and managed to fix it please?

Windows for home | Windows 10 | Windows update

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Answer accepted by question author
Kapil Arya 38,496 Reputation points Volunteer Moderator
2020-08-04T13:00:47+00:00

Hello,

If you can't install a feature update using Windows Update, you can upgrade to latest Windows 10 version using its ISO file. 

Download the ISO file from here:

https://www.microsoft.com/en-us/software-download/windows10ISO

Then perform the upgrade, using this step-by-step guide:

https://www.kapilarya.com/how-to-upgrade-to-windows-10-using-iso-file

Or you can also perform the clean install with this guide:

https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/clean-install-windows-10/1c426bdf-79b1-4d42-be93-17378d93e587

Hope this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.

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  1. DaveM121 936.3K Reputation points Independent Advisor
    2019-06-16T06:30:09+00:00

    Hi hongkongpom

    The most successful method to get the 1903 upgrade is to use the Media Creation Tool to create an ISO, not a USB drive

    Then when the ISO file completes downloading

    Disconnect from the Internet

    Temporarily disable any 3rd party Anti-virus you may have installed

    Then in Windows File Explorer, double click the ISO and then run Setup.exe to begin the upgrade . . .

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  2. Anonymous
    2019-06-16T07:18:19+00:00

    Watch the blow video and follow the steps. In this video I have used Media Creation Tool to install 1903 update:

    https://www.youtube.com/watch?v=IaGM7UmpBYY

    If it is still getting stuck I am going to upload a new video. I am working on it so by the time you will reach that point my video will be ready so you can watch.

    Thanks

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  3. SD - IA 180.3K Reputation points Independent Advisor
    2019-06-16T07:20:35+00:00

    Hi,
    I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

    We would like to see the Installation log to check what caused the update to fail/stuck/rollback.

    Share Setuperr.log and Setupact.log named files from
    C:$Windows.~BT\Sources\Rollback\

    and

    C:$Windows.~BT\Sources\Panther
    You can open the folder by typing the path in Run or showing hidden files and viewing through explorer.

    Use Onedrive/Google Drive/Mediafire to share the files and drop the links in the next reply.

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