Update to Windows 10 version 1903 stuck at 48%

Anonymous
2019-06-16T06:25:44+00:00

Hi I have a customer's Acer Aspire E1-572G laptop that crashed overnight doing the 1903 update. So I took it back to try to do it for her since she needs the laptop for work.

This is a standalone Workgroup laptop and not connected to a domain.

I have been trying for days to upgrade this laptop to Windows to version 1903.

The update downloads to 100% and then the laptop reboots to install 1903.

Nothing external is plugged in.

It consistently freezes at 48%.

There is a single C partition so nothing out of the ordinary.

The spinning circle stops.

I have left it alone overnight but nothing changes.

I have used the Windows 10 update troubleshooter.

I have uninstalled all third party apps other than Office 2016.

I have done a disk cleanup to clear out left over files

Currently it is on 1803 so has missed the 1809 upgrade.

I have tried downloading the update through the update option as well as using the media creation tool.

However with a USB stick plugged in I get the not able to upgrade error message because an external drive is plugged in!

I don't want to do a clean install because I don't have the reg key for my Office 2016. (Jellybean can't find the key).

Anyone else with this issue and managed to fix it please?

Windows for home | Windows 10 | Windows update

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Answer accepted by question author
Kapil Arya 38,496 Reputation points Volunteer Moderator
2020-08-04T13:00:47+00:00

Hello,

If you can't install a feature update using Windows Update, you can upgrade to latest Windows 10 version using its ISO file. 

Download the ISO file from here:

https://www.microsoft.com/en-us/software-download/windows10ISO

Then perform the upgrade, using this step-by-step guide:

https://www.kapilarya.com/how-to-upgrade-to-windows-10-using-iso-file

Or you can also perform the clean install with this guide:

https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/clean-install-windows-10/1c426bdf-79b1-4d42-be93-17378d93e587

Hope this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.

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  1. Anonymous
    2019-12-10T18:25:33+00:00

    It's been a nightmare. Constantly interrupting my work flow trying to update. Did everything you mentioned and still the same problem. Unbelievable Microsoft is doing this to their customers. Beyond pissed. Anyone find a solution? Clean install is not an option. If I do that, I think I'm just going to Mac.

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  2. Anonymous
    2019-11-28T10:07:29+00:00

    I have the same problem. It is so annoying. Can Microsoft suggest any solution? This situation is not acceptable. Why Microsoft release an update, which doesn't work? The same situation was with 1809. When Google release an update for Android devices, the whole procedure takes maximum 5 minutes. To update Windows, you have to wait several hours and finally it turns out that it stuck! Something is wrong here!

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  3. Anonymous
    2019-10-23T06:31:39+00:00

    i unistalled all vga graphics drivers  and the installation continued

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  4. Anonymous
    2019-07-28T13:05:24+00:00

    Hi I have a customer's Acer Aspire E1-572G laptop that crashed overnight doing the 1903 update. So I took it back to try to do it for her since she needs the laptop for work.

    This is a standalone Workgroup laptop and not connected to a domain.

    I have been trying for days to upgrade this laptop to Windows to version 1903.

    The update downloads to 100% and then the laptop reboots to install 1903.

    Nothing external is plugged in.

    It consistently freezes at 48%.

    There is a single C partition so nothing out of the ordinary.

    The spinning circle stops.

    I have left it alone overnight but nothing changes.

    I have used the Windows 10 update troubleshooter.

    I have uninstalled all third party apps other than Office 2016.

    I have done a disk cleanup to clear out left over files

    Currently it is on 1803 so has missed the 1809 upgrade.

    I have tried downloading the update through the update option as well as using the media creation tool.

    However with a USB stick plugged in I get the not able to upgrade error message because an external drive is plugged in!

    I don't want to do a clean install because I don't have the reg key for my Office 2016. (Jellybean can't find the key).

    Anyone else with this issue and managed to fix it please?

    I fixed the same problem. It was the disk that had errors. I ran CHKDSK /F and the native disk checker of Windows. Then it past the 48% and completed the update

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