Update to Windows 10 version 1903 stuck at 48%

Anonymous
2019-06-16T06:25:44+00:00

Hi I have a customer's Acer Aspire E1-572G laptop that crashed overnight doing the 1903 update. So I took it back to try to do it for her since she needs the laptop for work.

This is a standalone Workgroup laptop and not connected to a domain.

I have been trying for days to upgrade this laptop to Windows to version 1903.

The update downloads to 100% and then the laptop reboots to install 1903.

Nothing external is plugged in.

It consistently freezes at 48%.

There is a single C partition so nothing out of the ordinary.

The spinning circle stops.

I have left it alone overnight but nothing changes.

I have used the Windows 10 update troubleshooter.

I have uninstalled all third party apps other than Office 2016.

I have done a disk cleanup to clear out left over files

Currently it is on 1803 so has missed the 1809 upgrade.

I have tried downloading the update through the update option as well as using the media creation tool.

However with a USB stick plugged in I get the not able to upgrade error message because an external drive is plugged in!

I don't want to do a clean install because I don't have the reg key for my Office 2016. (Jellybean can't find the key).

Anyone else with this issue and managed to fix it please?

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Kapil Arya 38,496 Reputation points Volunteer Moderator
2020-08-04T13:00:47+00:00

Hello,

If you can't install a feature update using Windows Update, you can upgrade to latest Windows 10 version using its ISO file. 

Download the ISO file from here:

https://www.microsoft.com/en-us/software-download/windows10ISO

Then perform the upgrade, using this step-by-step guide:

https://www.kapilarya.com/how-to-upgrade-to-windows-10-using-iso-file

Or you can also perform the clean install with this guide:

https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/clean-install-windows-10/1c426bdf-79b1-4d42-be93-17378d93e587

Hope this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.

Was this answer helpful?

0 comments

41 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-05-21T21:10:46+00:00

    I fsolved hat problem wihout any disabled device or deleted files and folder.

    I tried update after update to w10 from w8.1

    It is wrong.

    For fix that stuck you must download windows 10 1909 update when your pc worked on w8.1.

    If you try when worked on w10, it can not complate.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-05-12T14:04:20+00:00

    Hi hongkongpom

    I have manage to fix this issue. 

    wasting my time for three days i found the solution.

    Problem is with the graphics and intel drive.

    uninstall both temporarily from device manager--->display adaptors

    and try to upgrade. hurayyyy...

    my system has 1GB RADEON graphics card.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-03-22T16:52:40+00:00

    hope this work i tried several upgrade still stack at 48%.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-03-02T07:48:54+00:00

    Thank you very much. I have been struggling with this issue for months. It is finally resolved :-)

    Was this answer helpful?

    0 comments