Update to Windows 10 1903 requires updated Intel Rapid Storage Technologies

Anonymous
2019-07-27T03:09:50+00:00

After receiving the notification, I updated my Dell Inspiron 5000 series with an update from Dell.  This update installed successfully as indicated:

However, the file that is blocking the Windows update, iasota.sys, is the old version that was present before I updated RST (note that other iasot*.sys files are newer):

Any idea on what can be done to workaround the problem?

Is the iaStorA.sys file obsolete and no longer needed now that the RST driver has been updated?  If yes, should I simply rename the file to iaStorA.old and attempt to update Windows again?

Do newer versions of Intel RST still use the older iaStorA.sys file resulting in the Windows Setup not recognizing that a compatible version of RST has been installed?  If yes, then do I have to wait for Microsoft to modify the Setup program so that it assesses RST compatibility by looking at something other than the iaStorA.sys version (e.g., the iaStorAC.sys version, which is the file that serves as the driver for the I/O SATA AHCI Controller?

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2019-09-04T14:18:33+00:00

    Greg: I am having a similar problem; here is my result:

    I get this error when I run (as administrator) SetupRSDT.exe (from Intel;s website):

    The setup program ended prematurely due to the following error:

    This platform is not supported.

    Here is the (I believe) the relevant portion of the log file:

    2019:08:29 10:09:23:420:   Looking for .NET version 4.5 or above

    2019:08:29 10:09:23:420:   Found version: 4.8.03761

    2019:08:29 10:09:23:420:   .NET version check passed

    2019:08:29 10:09:23:420:   Resolving driver source

    2019:08:29 10:09:23:420:     Using embedded driver(s). Temp source is 'C:\Users\murray\AppData\Local\Temp\IIF65CC.tmp'

    2019:08:29 10:09:23:510:   Using folder 'C:\Users\murray\AppData\Local\Temp\IIF65CC.tmp' as the driver source

    2019:08:29 10:09:23:510:   Scanning all active devices

    2019:08:29 10:09:23:531:   Scanning x64\iaAHCIC.inf (Name: AHCI64, Version: 17.5.2.1024)

    2019:08:29 10:09:23:532:     Section with the best match: INTEL.NTamd64.6.2

    2019:08:29 10:09:23:533:       Device: PCI\VEN_8086&DEV_9D03&CC_0106 (Intel(R) 6th Generation Core Processor Family Platform I/O SATA AHCI Controller)

    2019:08:29 10:09:23:533:       Device: PCI\VEN_8086&DEV_A102&CC_0106 (Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller)

    2019:08:29 10:09:23:534:       Device: PCI\VEN_8086&DEV_A103&CC_0106 (Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller)

    2019:08:29 10:09:23:534:       Device: PCI\VEN_8086&DEV_A282&CC_0106 (Intel(R) 300 Series Chipset Family SATA AHCI Controller)

    2019:08:29 10:09:23:534:       Device: PCI\VEN_8086&DEV_9DD3&CC_0106 (Intel(R) 300 Series Chipset Family SATA AHCI Controller)

    2019:08:29 10:09:23:534:       Device: PCI\VEN_8086&DEV_A352&CC_0106 (Intel(R) 300 Series Chipset Family SATA AHCI Controller)

    2019:08:29 10:09:23:534:       Device: PCI\VEN_8086&DEV_A353&CC_0106 (Intel(R) 300 Series Chipset Family SATA AHCI Controller)

    2019:08:29 10:09:23:534:       Device: PCI\VEN_8086&DEV_34D3&CC_0106 (Intel(R) 400 Series Chipset Family SATA AHCI Controller)

    2019:08:29 10:09:23:534:       Device: PCI\VEN_8086&DEV_38D3&CC_0106 (Intel(R) 400 Series Chipset Family SATA AHCI Controller)

    2019:08:29 10:09:23:534:       Device: PCI\VEN_8086&DEV_3DD3&CC_0106 (Intel(R) 400 Series Chipset Family SATA AHCI Controller)

    2019:08:29 10:09:23:534:       Device: PCI\VEN_8086&DEV_02D3&CC_0106 (Intel(R) 400 Series Chipset Family SATA AHCI Controller)

    2019:08:29 10:09:23:534:     MUP OS bits: 0x1B6000

    2019:08:29 10:09:23:550:   Scanning x64\iaStorAC.inf (Name: RAID64, Version: 17.5.2.1024)

    2019:08:29 10:09:23:550:     Section with the best match: INTEL.NTamd64.6.2

    2019:08:29 10:09:23:550:       Device: PCI\VEN_8086&DEV_2822&CC_0104 (Intel(R) Chipset SATA/PCIe RST Premium Controller)

    2019:08:29 10:09:23:550:       Device: PCI\VEN_8086&DEV_282A&CC_0104 (Intel(R) Chipset SATA/PCIe RST Premium Controller)

    2019:08:29 10:09:23:550:       Device: PCI\VEN_8086&DEV_9D07&CC_0104 (Intel(R) Chipset SATA/PCIe RST Premium Controller)

    2019:08:29 10:09:23:550:       Device: PCI\VEN_8086&DEV_A107&CC_0104 (Intel(R) Chipset SATA/PCIe RST Premium Controller)

    2019:08:29 10:09:23:550:       Device: PCI\VEN_8086&DEV_A106&CC_0104 (Intel(R) Chipset SATA/PCIe RST Premium Controller)

    2019:08:29 10:09:23:550:       Device: PCI\VEN_8086&DEV_A28E&CC_0104 (Intel(R) Chipset SATA/PCIe RST Premium Controller)

    2019:08:29 10:09:23:550:       Device: PCI\VEN_8086&DEV_A286&CC_0104 (Intel(R) Chipset SATA/PCIe RST Premium Controller)

    2019:08:29 10:09:23:550:       Device: PCI\VEN_8086&DEV_9DD7&CC_0104 (Intel(R) Chipset SATA/PCIe RST Premium Controller)

    2019:08:29 10:09:23:550:       Device: PCI\VEN_8086&DEV_A356&CC_0104 (Intel(R) Chipset SATA/PCIe RST Premium Controller)

    2019:08:29 10:09:23:550:       Device: PCI\VEN_8086&DEV_A357&CC_0104 (Intel(R) Chipset SATA/PCIe RST Premium Controller)

    2019:08:29 10:09:23:550:       Device: PCI\VEN_8086&DEV_34D7&CC_0104 (Intel(R) Chipset SATA/PCIe RST Premium Controller)

    2019:08:29 10:09:23:550:       Device: PCI\VEN_8086&DEV_38D7&CC_0104 (Intel(R) Chipset SATA/PCIe RST Premium Controller)

    2019:08:29 10:09:23:550:       Device: PCI\VEN_8086&DEV_3DD7&CC_0104 (Intel(R) Chipset SATA/PCIe RST Premium Controller)

    2019:08:29 10:09:23:550:       Device: PCI\VEN_8086&DEV_02D7&CC_0104 (Intel(R) Chipset SATA/PCIe RST Premium Controller)

    2019:08:29 10:09:23:550:       Device: PCI\VEN_8086&CC_0108 (Intel(R) NVMe Controller)

    2019:08:29 10:09:23:550:     MUP OS bits: 0x1B6000

    2019:08:29 10:09:23:550: E Win32 exception occurred!!

    2019:08:29 10:09:23:565:     Error code: 0x4E24 (20004)

    2019:08:29 10:09:23:565:     Error text: ''

    2019:08:29 10:09:23:565:     Extended error text: 'Error in device matching'

    2019:08:29 10:09:23:565:     Debug info: 'Setup.cpp (920)'

    2019:08:29 10:09:23:565:   Node is not valid. Failed to resolved error string from config file error: 20004

    2019:08:29 10:09:23:565:   propertyId: 8095, serror: This platform is not supported. errorCode: 20004

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  2. Anonymous
    2019-09-04T22:14:06+00:00

    When I initially got the 1903 update, the same thing happened to me.  I got "The setup program ended prematurely due to the following error - not supported".  I have a Dell Inspiron 13 - 5368 2 in 1.  I checked for the Intel RST driver on the Dell site for my product. This was last month.  I asked here and was told I could wait to see if Microsoft came up with a fix, since I had a hard time following the work around.  Yesterday I went back to the Dell site for my product for the first time since mid August. There was a driver update for the RST dated August 22.  I downloaded the driver and I can say I have successfully gotten the 1903 update.

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  3. Anonymous
    2019-09-05T13:22:51+00:00

    Thanks for the reply.

    Unfortunately I have a Lenovo Thinkpad  which seems problematic when applying this update.

    Intel's web-site does NOT have a fix for this - in spite of their claims to the contrary.

    One can NOT find the required driver on their web-site; they only provide an out-of-date driver.

    Murray

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