Cumulative Update for Windows 10 Version 1903 KB4517211 (Causing HP Printer Spooler to Stop)

Anonymous
2019-09-28T08:51:52+00:00

The Cumulative Update for Windows 10 Version 1903 KB4517211 is causing the printer spooler service to stop and the installed printer is no longer recognized.  It is an HP Officejet Pro 8210 printer.  When I go into services.msc I can start the spooler and my printer then reappears but as soon as I try to print the spooler service stops.  If I uninstall update KB4517211, my printer again works.

Secondary Concern: I have temporarily halted windows updates to avoid KB4517211 from again downloading.  How to I stop this update from installing permanently since I will have to resume updates at some juncture.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2019-10-04T14:12:53+00:00

    Microsoft update KB4524147 for v1903 was available in Windows Update. It purports to fix the printer issue that arose when installing update KB4517211 (which I later uninstalled).  I installed latest update but it did not solve the printer spooler issue. I can manually start printer spooling service but as soon as I try to print an error message indicates printer spooler service is off.  Also, message that no printer is installed.  **Uninstalling KB4524147 remedies the situation and the printer again works fine.**Printer: HP Officejet Pro 8210 

    I did not have Spooler problems with the KB4517211 update. But with the KB4524147 update the Spooler problems began. The Spooler Service stops automatically. After restarting the service, within 20-30 seconds it stops again. I had to roll back this update on 5 workstations with the same problem already. What was meant to be a fix, broke my workstations. I am now delaying all updates on the rest of my workstations.

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  2. Anonymous
    2019-09-28T09:39:25+00:00

    Hi! Jay119

    Sorry to tell you that you cannot skip the KB4517211 permanently. Please try your best to stop it to install. You can uninstall it again or make a restore point by windows backup in advance. In case it installed again automatically, you can use system restore to back date it . System restore will NOT make change of any user files and safe to use.

    Yes, You are right that the recent updates of the 1903 series has a lot problem:

    https://docs.microsoft.com/en-us/windows/releas...

    https://support.microsoft.com/zh-tw/help/451721...

    Microsoft is working hard to making a fix to the known issue and will deploy a new update to overwrite the problem. The release date is not known yet, but it should be soon in a reasonable time.

    Anthony

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  3. Anonymous
    2019-09-28T18:41:17+00:00

    Thank you Anthony for furnishing the link to the Microsoft by Feedback Hub app.

    Jay

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  4. Anonymous
    2019-09-28T12:01:33+00:00

    Hi! Jay119

    Yes, I don't think Microsoft watch every details in here.

    You can report the problem and suggestion directly to Microsoft by Feedback Hub app:

    https://support.microsoft.com/en-au/help/402156...

    Anthony

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  5. Anonymous
    2019-09-28T10:57:10+00:00

    Thank you Anthony for the reply.  

    I don't see the issue I am having as a known issue with the recently released KB4517211 update.  Also, to date, I don't see anyone else reporting having the same problem so how will Microsoft address it with a fix if they don't know about it? Does some from Microsoft monitor this forum?

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