HELP!! What can I do to fix my Microsoft Lumia 950 Windows 10 phone?

Anonymous
2019-08-23T21:20:56+00:00

I bet you're gonna say to either buy an Android or an iPhone or do another scary Hard Reset. This phone isn't that old and has never been abused. But just part way thru today, after doing nothing new, it suddenly gets stuck "swirling" whenever I try to add a Photo to an email or to a Facebook status or Comment.

The Browse button to Add Image on this site even locks it up now but at least on that, I can backup by tapping the <- arrow.

It gets so stuck that nothing but a Soft Reset can make it respond. Just a normal Shut OFF has it get stuck on the GOODBYE screen. Then I always need to hold the Up Volume and Power buttons to force a Soft Reset.

This is a sad day. Will somebody that knows more than me tell me if there's anyway to just do a Reset to a Saved something that will return it to what it was at some point in the recent past? I know that I've seen somewhere in Settings that I have a pretty recent OS backup.

Windows for home | Other | Devices and drivers

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Anonymous
2019-08-24T04:10:13+00:00

++ if I were in that situation, then I would wait for the September 2019 security update, which could have a + effect on the OS (sometimes updates have caused temporary problems, but generally they should be improvements) ++ maybe the automatic backup was triggered by an app (I do not know this), but if you end up with a fresh start then you will have the best possible version of the OS (If you do not have a trusted backup, then it is better to start fresh) ++

++ another suggestion : try to clear the browsing history of your MS Edge browser maybe this helps ++ clear everything, even passwords //

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Anonymous
2019-09-01T17:09:57+00:00

A phone backup is just the phone settings and app list. It cannot effect the underlying operation of the phone.

 There is no reason to identifying a backup as one that was made when my phone was operating as expected or not as expected.

When the phone restarts you will go through your selection of initial phone settings. Then your account info is entered. The phone will search for backups you have for that phone. It will show you available backups. You select if you want to use one of the backups or continue without using a backup.

That's all there is to it.

Make your phone names simpler. This may be the reason the backup got overwritten. I have never seen a phone name with two lines of characters. This is what the phone will have to display when you select a backup to use.

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Anonymous
2019-09-17T21:28:14+00:00

++ it is evident though that most of the AT&T Microsoft Lumias have been locked to that network & the articles are great because offer a complete picture about the network locked / unlocked issue ++ here is another one that can help : https://www.att.com/esupport/article.html#!/smb-wireless/KM1258553?gsi=4ev2py ++ certainly there are differences between the mobile platforms, but the fundamental problems are the same //

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Anonymous
2019-08-23T22:09:01+00:00
  • so life can be even 5 star ***** with Windows 10 mobile & I think Jeff you are a veteran of Microsoft Lumia (it is important to say that it is not Nokia) & you know what to do (a factory reset is obviously better than buying a new phone) ++ if you like literature here is a great quote : “All human wisdom is contained in these two words - Wait and Hope” ― Alexandre Dumas (The Count of Monte Cristo) ++ here are some other quotes regarding hope from the SHAWSHANK REDEMPTION movie https://uproxx.com/movies/10-shawshank-redemption-inspirational-quotes/ ++ hope that you succeed in restoring the Windows 10 mobile device to optimal service ++

++ a factory reset can solve situations when the phone loses more than 10 % of the battery every hour (without doing anything, except the background processes) & maybe solves this upload situation as well ++ but I personally would give a couple days for that phone to fix itself ++ I have an experience with a Windows Phone 8.1 device that has fixed itself after 2 months of instable functioning & now runs as a clock ++

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Anonymous
2019-09-17T18:59:47+00:00

This has absolutely nothing to do with the locked or unlocked status of the phone. This just identifies it so the correct software is installed.  If the phone accepts the T-Mobile SIM it is unlocked.

And just to follow up on part of Gary's last reply Jeff.

Take your SIM out of the iPhone and put it in your 950 to see if it allows use. I'm guessing it will use it fine

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Anonymous
2019-09-16T19:07:52+00:00

++ we always can learn, if we are open to development :

Resetting your mobile phone to factory condition can take care of technical problems like cramped storage or a lagging touch screen. It removes all your personal settings, including contacts, and you'll have to start from scratch or restore a backup of your data to repopulate the device. You can perform a factory reset on an unlocked phone, but it could be relocked during the process.

Unlocked Phones

An unlocked phone can be used on any carrier with a service compatible with that phone. A CDMA phone can't be used on a SIM carrier even if it's unlocked; the two services are incompatible. Many phones are subsidized -- purchased for a fraction of their price with the promise of staying with the carrier for a number of years. Carriers don't unlock the phones while they're under contract.

Carrier Versus Third-Party

If you've completed your phone contract with a carrier, the carrier may unlock your phone or set up a way for you to do it. AT&T, for example, allows customers with iPhones that aren't being subsidized to perform a simultaneous reset and unlock via iTunes. Verizon offers an iPhone that comes unlocked out of the box and can be reset as unlocked. Both phones must be purchased at full price to be unlocked and used with another carrier. Phones that are jailbroken and aren't unlocked out of the box or by a carrier will no longer be unlocked when they're reset to factory conditions.

Factory Reset

Performing a factory reset on a phone returns it to its out-of-box state. All your apps and data are wiped clean and you have to go through the setup process again. If a third party reset the phone, the codes that changed the phone from locked to unlocked are removed. If you purchased the phone as unlocked before you went through setup, then the unlock should remain even if you reset the phone. If you had to enter an unlock code to unlock your phone, you should be able to use the same one after resetting your phone to unlock it again.

Tips

The only way to figure out for sure whether you can reset your unlocked phone is to contact the business or individual that unlocked it and ask whether a factory reset will wipe the unlock. If it will, ask whether it can be reset at no charge or if the person or business can perform the reset without losing the unlocked aspect of the phone. If you go ahead with the reset without discussing it with the unlocking entity, you may lose your unlock and have to pay for it again.

https://smallbusiness.chron.com/can-factory-reset-unlocked-phone-60650.html

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Anonymous
2019-08-26T03:17:22+00:00

Most Important - In settings, update and security, device encryption, turn off device encryption.

After you turn off encryption give the phone some idle time to turn everything off. If you don't have the key or there is a problem with the key your phone will be a brick along with the SD card.

You won't believe the number of users that have a phone or SD card they can not use.

Got to turn the lights out. finish tomorrow.

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Anonymous
2019-08-24T22:21:44+00:00

++ firstly, it is no problem with the lack of that quality check & hope that you get back on track with the Windows 10 mobile device ++ in Settings (Apps) you may search for the PHOTOS (Microsoft) app & reset only that app (if it is possible) & maybe give a chance for the system to fix itself (in the first part of September there is a new security cumulative update)

++ secondly, I would also use the Wi-fi alternative (as I have never tested the other version). Still hope that Microsoft's leadership will have an AHA moment & save the platform (this is what motivates me to give some feedback & advice when I am able to do it) ++ before their retirement decision the store has had many news apps available both on mobile & PC, many financial apps, sports apps & these are all retired (many still work as expected, but cannot be downloaded from the MS store for new users) ++

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  1. Anonymous
    2019-09-02T17:17:57+00:00

    I'm not sure what to say but I really need help. I can't get my phone to stay alive. I spent all day working on it. I'll try to keep this as short as I can but still say what I need to say to see if you can tell me what to try.

    I did the WDRT thing 3 times and it goes thru all of the steps, the first step always being that the Device Selection. Please select the device to continue and it shows a picture of my phone saying Lumia 950 under it. I've learned thru trying that one that it doesn't work. Other times it has told me that Device could not be found . Below that it tells me to reboot if by holding Power & Volume Down until it vibrates. Another time it said **Device wasn't recognized under an image of my exact phone.**Clicking my phone's image always fails. I need to click MY DEVICE WAS NOT DETECTED in order to proceed and then pick the phone on the left of the 4 shown. It then starts thru the downloading & installing. The phone's screen goes red with the circular arrows icon on it. The bar on both the PC and on the phone shows the progress. You know the drill. At some point it has me enter my outlook.com email address info and it finds the 2 backups with the new one which is the proper one (I should delete the other since it's for my 1st Lumia 950 and it's dated a year ago), so I have it use it.

    It takes me thru all of the steps and it always warns me with a pop-up on the phone that it CAN'T RESTORE SOME SETTINGS. WHEN YOU FINISH THE SET-UP WIZARD, MAKE SURE EVERYTHING LOOKS LIKE YOU WANT IT TO.  

    The phone then opens onto the list of APPS and it can't be slid over to the START screen. That, I've found out, is that there isn't one. I discovered this on the 2nd WDRT when I went do to an APP and I chose PIN TO START and it then moves over to show it to me and it's the only thing over there.

    So, I needed to figure out to go down the list of APPS and do the same with any that I'm used to having on the Start screen and resizing and moving them to rebuild it.

    The problem is though, that each time, after going thru all of these steps, the phone would just end up going to the dark screen just showing the Time and the next Reminder (I think?) and then I can't wake it up with the Power button. It does nothing so I need to go thru the WDRT thing again.

    Right before bed, I realized that even the big Mugen battery was now down to 20% so I wanted to at least get it to where it was charging. So, instead of doing my 4th WDRT, I just tried holding Power and Volume Down, thinking I'd do a standard Hard Reset so it could be charging overnight and then I'd fix it with my outlook.com stuff today.

    But to my surprise, it stepped me thru almost the same steps including finding my outlook.com Backup. I don't really know what the diff could be then but maybe it's that this method wouldn't put the latest version of Windows and it would just reinstall whatever version is on the phone already?

    Anyway, I went to bed and left it connected to my PC by cable and yet this morning the phone was black screen and couldn't be woken up and I had to do another WDRT to bring it to life.

    This is a whacky idea but it almost seems like the Power button is bad? But maybe (hopefully) with what I've said, you can give me something to try.

    I should add that it's weird but at the very end of doing any of the WDRTs that I did, it always pops this same screen as the one it pops initially saying "Device wasn't recognized under an image of my exact phone. Below that it tells me to reboot if by holding Power & Volume Down until it vibrates.

    *** ADDED WITH AN EDIT: ***

    I should tell you that quite often when I do get it to try doing a normal Hard Reset by holding Power & Volume Down until it vibrates, it always just displays the Microsoft logo and then briefly flashed the 4 blue Windows icon, either just once briefly or sometimes even a 2nd time as it should, but then also only briefly. Then it goes black screen and dead.

    *** ADDED WITH ANOTHER EDIT: ***

    There's still some issue with the Photos APP. When it did work for a few minutes after doing the first 2 WDRTs, I thought to try adding Photos to Texts, new Emails or to post as my Status or in a Comment at m.facebook.com, which had been what I'd been fighting having my phone lockup when I would try doing. BUT, it still would lockup on all of these, even after doing another WDRT.

    Why do I always need to click MY DEVICE WAS NOT DETECTED when it is shown right there? Clicking that image sure doesn't work, but WTH?

    Anyhow, here's the next screen. Mine is the one on the left.

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